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~person:"Keiningham, Timothy"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
~subject:"Work motivation"
~subject:"satisfaction"
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Kundenzufriedenheit
Sozialer Indikator
Work motivation
satisfaction
Customer satisfaction
21
Beziehungsmarketing
12
Relationship marketing
12
Consumer behaviour
10
Konsumentenverhalten
10
Satisfaction
5
Dienstleistungsqualität
4
Service quality
4
Share of wallet
4
USA
4
United States
4
Loyalty
3
customer satisfaction
3
Customer experience
2
Customer retention
2
Firm value
2
Immaterielle Güter
2
Intangible goods
2
Kundenbindung
2
Market share
2
Marketing management
2
Marketingmanagement
2
Marktanteil
2
Relative metrics
2
Unternehmenswert
2
Zufriedenheit
2
Accounting valuation
1
Air transport
1
Airline
1
Allocation
1
Allokation
1
Attachment style
1
Australia
1
Australien
1
Banks
1
Beschwerdemanagement
1
Betriebsklima
1
Bilanzielle Bewertung
1
Brasilien
1
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1
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18
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18
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2
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English
21
Author
All
Keiningham, Timothy
Han, Heesup
68
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
35
Clark, Andrew E.
32
Usman, Osly
32
Karatepe, Osman M.
31
Mittal, Vikas
30
Wong, IpKin Anthony
28
Aksoy, Lerzan
27
Gil Saura, Irene
27
Prentice, Catherine
26
Ringle, Christian M.
26
Prayag, Girish
24
Prybutok, Victor R.
24
Söderlund, Magnus
24
Bakker, Arnold B.
23
Hyun, Sunghyup Sean
23
Jang, Soocheong
21
Sharma, Piyush
21
Bilgihan, Anil
20
Loureiro, Sandra Maria Correia
20
Shahin, Arash
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Sirgy, M. Joseph
19
Huber, Frank
18
Balaji, M. S.
17
Blanchflower, David G.
17
Bryson, Alex
17
Gustafsson, Anders
17
Oswald, Andrew J.
17
Roschk, Holger
17
Steffen, Frank
17
Su, LuJun
17
Wieseke, Jan
17
Amin, Muslim
16
Barnes, Donald C.
16
Fleurbaey, Marc
16
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Journal of service management
3
Journal of service research : JSR
3
Journal of marketing
2
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
Handbook of research on customer equity in marketing
1
Journal of creating value
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
MIT sloan management review
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
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ECONIS (ZBW)
21
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1
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
2
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
3
Understanding segment-specific key drivers to guide strategy : the impact of value on key drivers of relative
satisfaction
Perkins-Munn, Tiffany
;
Evans, Heather
;
Buoye, Alexander
; …
- In:
Journal of creating value
8
(
2022
)
2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10014581509
Saved in:
4
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between
satisfaction
and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
5
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
6
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
7
Modeling heterogeneity in the
satisfaction
, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart
;
Keiningham, Timothy
;
Aksoy, Lerzan
; …
- In:
Journal of marketing research : JMR
53
(
2016
)
1
,
pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
Saved in:
8
Service failure severity, customer
satisfaction
, and market share : an examination of the airline industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
9
The cumulative effect of
satisfaction
with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
10
Linking
satisfaction
to credit card decisions : an application of the Wallet Allocation Rule
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 205-219
Persistent link: https://www.econbiz.de/10011707764
Saved in:
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