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~person:"Krafft, Manfred"
~person:"Wong, IpKin Anthony"
~subject:"Kundenzufriedenheit"
~subject:"Theorie"
~type_genre:"Article in journal"
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Search: subject:"Customer relationship management"
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Kundenzufriedenheit
Theorie
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
19
Konsumentenverhalten
19
Customer satisfaction
14
Dienstleistungsqualität
7
Service quality
7
Gambling
6
Glücksspiel
6
Brand image
5
Kundenbindungsprogramm
5
Loyalty program
5
Markenimage
5
Brand management
4
Customer value
4
Kundenwert
4
Lieferantenmanagement
4
Markenführung
4
Supplier relationship management
4
Theory
4
B-to-B-Marketing
3
Business-to-business marketing
3
Customer loyalty
3
Customer relationship management
3
Customer retention
3
Einzelhandel
3
Kundenbindung
3
Marketing management
3
Marketingmanagement
3
Retail trade
3
Tourism
3
Tourismus
3
loyalty
3
Arbeitsverhalten
2
Artificial intelligence
2
Brand
2
Brand attachment
2
Bundling strategy
2
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Undetermined
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Article
18
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Article in journal
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18
Aufsatz im Buch
5
Book section
5
Graue Literatur
3
Non-commercial literature
3
Hochschulschrift
2
Systematic review
2
Übersichtsarbeit
2
Interview
1
Lehrbuch
1
Textbook
1
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1
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Language
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English
14
German
4
Author
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Krafft, Manfred
Wong, IpKin Anthony
Han, Heesup
35
Svensson, Göran
20
Mattila, Anna S.
19
Prentice, Catherine
19
Gil Saura, Irene
16
Hyun, Sunghyup Sean
14
Gustafsson, Anders
13
Homburg, Christian
13
Bilgihan, Anil
12
Herrmann, Andreas
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Balaji, M. S.
11
Bruhn, Manfred
11
Huber, Frank
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Aksoy, Lerzan
10
Bang, Nguyen
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Keiningham, Timothy
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Kumar, V.
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
So, Kevin Kam Fung
9
Tanford, Sarah
9
Van Vaerenbergh, Yves
9
Verhoef, Peter C.
9
Ahn, Jiseon
8
Blut, Markus
8
Gong, Taeshik
8
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Published in...
All
International journal of hospitality management
5
Journal of travel and tourism marketing
3
Journal of business economics : JBE
2
Journal of business research : JBR
2
Die Betriebswirtschaft : DBW
1
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of vacation marketing
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
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ECONIS (ZBW)
18
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10
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18
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1
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
2
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
3
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
4
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
5
Cocreation of the hospitality brand experience: a triadic interaction model
Lin, Zhiwei
;
Wong, IpKin Anthony
- In:
Journal of vacation marketing
26
(
2020
)
4
,
pp. 412-426
Persistent link: https://www.econbiz.de/10012265226
Saved in:
6
Permission marketing and privacy concerns : why do customers (not) grant permissions?
Krafft, Manfred
;
Arden, Christine M.
;
Verhoef, Peter C.
- In:
Journal of interactive marketing : a quarterly …
39
(
2017
),
pp. 39-54
Persistent link: https://www.econbiz.de/10011743757
Saved in:
7
Linking travel motivation and loyalty in sporting events : the mediating roles of event involvement and experience, and the moderating role of spectator type
Wong, IpKin Anthony
;
Tang, Sio Lai Wendy
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 63-84
Persistent link: https://www.econbiz.de/10011484653
Saved in:
8
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
9
A multilevel investigation of the role of retail stores in cross-border shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
Saved in:
10
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
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