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~person:"Lee, Gyehee"
~person:"Mansour, Sari"
~subject:"Marketingmanagement"
~subject:"Work stress"
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Marketingmanagement
Work stress
Tourism employees
8
Tourismusberufe
8
Stress
6
Hotel industry
5
Hotellerie
5
Emotion
4
South Korea
4
Südkorea
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Relationship marketing
3
Service recovery performance
3
Arbeitsbedingungen
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Burnout
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Emotional exhaustion
2
Working conditions
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Ability
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Arbeitskräfte
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Arbeitsmobilität
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Arbeitspsychologie
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Lee, Gyehee
Mansour, Sari
Karatepe, Osman M.
13
Kim, Taegoo
4
Chen, Han
3
Kim, Peter Beomcheol
3
Okumus, Bendegul
3
Olugbade, Olusegun A.
3
Babakus, Emin
2
Chen, Ching-fu
2
Choi, Chang Hwan
2
Eyoun, Khalid
2
Fan, Fang
2
Jung, Hyo Sun
2
Kao, Ya-ling
2
Kim, Hyun Jeong
2
Lee, Gyumin
2
Morrison, Alastair M.
2
Rod, Michel
2
Xie, Chaowu
2
Xiong, Wei
2
Yavas, Ugur
2
Yoon, Hye Hyun
2
Zhang, Jiangchi
2
Abas, Basit
1
Abou Kamar, Mahmoud
1
Abubakar, A. Mohammed
1
Ackfeldt, Anna-Lena
1
Adler, Howard
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Aleshinloye, Kayode Dare
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Ariyabuddhiphongs, Vanchai
1
Arslan, Emin
1
Ashill, Nicholas
1
Ashill, Nicholas J.
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International journal of hospitality management
2
International journal of contemporary hospitality management
1
International journal of manpower
1
Service business
1
The international journal of human resource management
1
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ECONIS (ZBW)
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Can strategic HRM bundles decrease emotional exhaustion and increase service recovery performance?
Mansour, Sari
- In:
International journal of manpower
44
(
2023
)
3
,
pp. 503-523
Persistent link: https://www.econbiz.de/10014253254
Saved in:
2
Work-family conflict/family-work conflict, job stress, burnout and intention to leave in the hotel industry in Quebec (Canada) : moderating role of need for family friendly practic...
Mansour, Sari
;
Tremblay, Diane Gabrielle
- In:
The international journal of human resource management
29
(
2018
)
16
,
pp. 2399-2430
Persistent link: https://www.econbiz.de/10011950827
Saved in:
3
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
4
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
5
Emotional intelligence and emotional labor acting strategies among frontline hotel employees
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
;
Kim, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
7
,
pp. 1029-1045
Persistent link: https://www.econbiz.de/10009666524
Saved in:
6
The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee
;
Kim, Taegoo
;
Shin, Seok Ho
;
Oh, Ick Keun
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1067-1082
Persistent link: https://www.econbiz.de/10009566949
Saved in:
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