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~person:"Marimon, Frederic"
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Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
8
Kundenzufriedenheit
8
Quality management
8
Qualitätsmanagement
8
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
5
Konsumentenverhalten
5
E-commerce
4
Electronic Commerce
4
Product quality
4
Produktqualität
4
Electronic Banking
3
Electronic banking
3
Higher education institution
3
Hochschule
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Online retailing
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Online-Handel
3
Share Economy
3
Sharing economy
3
fulfilment of expectations
3
Loyalty
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Reisevermittler
2
Spain
2
Spanien
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Standardisierung
2
Standardization
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Students
2
Studierende
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Travel agency
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customer loyalty
2
customer satisfaction
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higher education
2
loyalty
2
quality
2
service quality
2
sharing economy
2
student satisfaction
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17
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17
Conference paper
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English
17
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Marimon, Frederic
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Piopiunik, Marc
18
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Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
17
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1
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
2
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
3
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
4
Winning strategies for customer loyalty in the sharing economy : a mixed-methods study
Akhmedova, Anna
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Journal of business research : JBR
112
(
2020
),
pp. 33-44
Persistent link: https://www.econbiz.de/10012230546
Saved in:
5
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
Saved in:
6
UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
Saved in:
7
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
8
Assessing a quality model for the social sector : an empirical study of the EQUASS model
Melão, Nuno
;
Bastida, Ramon
;
Marimon, Frederic
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 221-243
Persistent link: https://www.econbiz.de/10012199740
Saved in:
9
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
Saved in:
10
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
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