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~person:"Martín, Juan Carlos"
~person:"Shahin, Arash"
~person:"Zhang, Yahua"
~subject:"Airport"
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Airport
Service quality
45
Dienstleistungsqualität
42
Customer satisfaction
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Kundenzufriedenheit
21
Quality management
17
Qualitätsmanagement
17
Hotel industry
9
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customer satisfaction
4
Canary Islands
3
IPA
3
Importance-performance analysis (IPA)
3
Kano model
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Product quality
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Martín, Juan Carlos
Shahin, Arash
Zhang, Yahua
Rupp, Nicholas G.
4
Brueckner, Jan K.
3
DeSimone, Jeff
3
Girvin, Raquel
3
Gomes, Carlos Francisco
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Meldau, Sandrina
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2
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1
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Journal of air transport management
4
International journal of productivity and quality management : IJPQM
1
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ECONIS (ZBW)
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1
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
2
An assessment of passenger experience at Melbourne Airport
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
54
(
2016
),
pp. 88-92
Persistent link: https://www.econbiz.de/10011602710
Saved in:
3
Social media as a resource for sentiment analysis of Airport
Service
Quality
(ASQ)
Martin-Domingo, Luis
;
Martín, Juan Carlos
;
Mandsberg, Glen
- In:
Journal of air transport management
78
(
2019
),
pp. 106-115
Persistent link: https://www.econbiz.de/10012112677
Saved in:
4
Service
quality
of airports' food and beverage retailers : a fuzzy approach
Del Chiappa, Giacomo
;
Martín, Juan Carlos
;
Román …
- In:
Journal of air transport management
53
(
2016
),
pp. 105-113
Persistent link: https://www.econbiz.de/10011546123
Saved in:
5
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
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