//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Mattila, Anna S."
~subject:"Beziehungsmanagement"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Satisfaction"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmanagement
Konsumentenverhalten
Customer satisfaction
41
Kundenzufriedenheit
37
Consumer behaviour
26
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
20
Relationship marketing
20
Beschwerdemanagement
12
Complaint management
12
Customer service
7
Gastronomie
7
Kundenservice
7
Restaurant industry
7
Kundenbindungsprogramm
5
Loyalty program
5
Emotion
4
USA
4
United States
4
Corporate Social Responsibility
3
Corporate social responsibility
3
Selbstbedienung
3
Self-service
3
Service failure
3
Service recovery
3
service failure
3
service recovery
3
Airline
2
Arbeitszufriedenheit
2
Customer loyalty
2
Dienstleistungsmanagement
2
Ethnic group
2
Ethnische Gruppe
2
Experiment
2
Fluggesellschaft
2
Gender
2
Geschlecht
2
Hotel industry
2
Hotellerie
2
Job satisfaction
2
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
24
Type of publication (narrower categories)
All
Article in journal
24
Aufsatz in Zeitschrift
24
Language
All
English
24
Author
All
Mattila, Anna S.
Han, Heesup
56
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Loureiro, Sandra Maria Correia
16
Prayag, Girish
16
Mittal, Vikas
14
Aksoy, Lerzan
13
Huber, Frank
13
Jang, Soocheong
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Welsch, Heinz
12
Wu, Luorong
12
Ahn, Jiseon
11
Paul, Justin
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Roschk, Holger
10
Siddiqui, Danish Ahmed
10
Sreejesh, S.
10
Yi, Youjae
10
Amin, Muslim
9
Frank, Björn
9
Kim, Woo Gon
9
Lee, Sanghyeop
9
Muskat, Birgit
9
more ...
less ...
Published in...
All
International journal of hospitality management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
The journal of services marketing
3
Cornell hospitality quarterly : CQ
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of hospitality marketing & management
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
Services marketing quarterly
1
more ...
less ...
Source
All
ECONIS (ZBW)
24
Showing
1
-
10
of
24
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
3
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
4
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
5
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
6
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
7
Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
Saved in:
8
Improving consumer
satisfaction
in green hotels : the roles of perceived warmth, perceived competence, and CSR motive
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
42
(
2014
),
pp. 20-31
Persistent link: https://www.econbiz.de/10010410812
Saved in:
9
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
10
The effect of assortment pricing on choice and
satisfaction
: the moderating role of consumer characteristics
Choi, Choongbeom
;
Mattila, Anna S.
;
Upneja, Arun
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
1
,
pp. 6-14
Persistent link: https://www.econbiz.de/10011925100
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->