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~person:"Mattila, Anna S."
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Beziehungsmarketing
7
Kundenbindungsprogramm
7
Loyalty program
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
5
Kundenzufriedenheit
5
Dienstleistungsqualität
2
Loyalty reward programs
2
Service quality
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loyalty reward program
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Beschwerdemanagement
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Compensation system
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Complaint management
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Corporate Social Responsibility
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Corporate social responsibility
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Cumulative satisfaction
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Customer engaged behavior
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Delight
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Discrete emotions
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Donations
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Emotion
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Fluggesellschaft
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Loyalty reward program
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Prosociality
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Recovery compensation
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Reward type
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Service failure
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Mattila, Anna S.
Bijmolt, Tammo H. A.
13
Rubinfeld, Daniel L.
12
Tanford, Sarah
11
Zolfaghari, Saeed
9
Verhoef, Peter C.
8
Bazargan, Amirhossein
7
Dorotic, Matilda
7
Breugelmans, Els
6
Caminal, Ramón
6
Chun, So Yeon
6
Karray, Salma
6
Meyer, Josefin
6
Meyer-Waarden, Lars
6
Papenhoff, Heike
6
Polinsky, A. Mitchell
6
Polinsky, Alan Mitchell
6
Reinhart, Carmen M.
6
Steinhoff, Lena
6
Stourm, Valeria
6
Trebesch, Christoph
6
Connor, John M.
5
Fang, Zheng
5
Ha, Young
5
Hoffmann, Anke
5
Huber, Frank
5
Im, Hyunjoo
5
Krafft, Manfred
5
Luo, Xueming
5
Neslin, Scott A.
5
Nevo, Aviv
5
Park, Young-Hoon
5
Prein, Jan
5
Raab, Carola
5
Wansink, Brian
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Yancey, Scott
5
Yang, Morgan X.
5
Yu, Irina Y.
5
Banik, Shanta
4
Bhardwaj, Renu
4
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International journal of hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
2
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
3
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
4
Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
Saved in:
5
Is it my luck or loyalty? : the role of culture on customer preferences for loyalty reward types
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
6
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011927138
Saved in:
6
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
7
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
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