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~person:"Matzler, Kurt"
~person:"Prentice, Catherine"
~subject:"Customer retention"
~subject:"Customer satisfaction"
~subject:"Management"
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Search: subject_exact:"Kundenmanagement"
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Customer retention
Customer satisfaction
Management
Beziehungsmarketing
59
Relationship marketing
59
Consumer behaviour
25
Konsumentenverhalten
25
Kundenzufriedenheit
25
Dienstleistungsqualität
22
Service quality
22
Gambling
14
Glücksspiel
14
Theorie
13
Theory
13
Customer engagement
8
Brand image
7
Customer integration
7
Customer loyalty
7
Kundenintegration
7
Markenimage
7
Brand management
6
Customer service
6
Kundenservice
6
Markenführung
6
Southeast Asia
6
Südostasien
6
Austria
5
Customer value
5
Deutschland
5
Germany
5
Kundenbindung
5
Kundenwert
5
Österreich
5
Kundenorientierung
4
Market research
4
Marktforschung
4
Strategisches Management
4
Airline
3
Artificial intelligence
3
Firm value
3
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24
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5
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22
Aufsatz in Zeitschrift
22
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4
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2
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2
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Language
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English
23
German
7
Author
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Matzler, Kurt
Prentice, Catherine
Han, Heesup
35
Homburg, Christian
32
Bruhn, Manfred
29
Mattila, Anna S.
20
Svensson, Göran
19
Aksoy, Lerzan
15
Gil Saura, Irene
15
Mittal, Vikas
14
Gustafsson, Anders
13
Hinterhuber, Hans H.
13
Hyun, Sunghyup Sean
13
Kim, Wansoo
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Keiningham, Timothy
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stauss, Bernd
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Hollebeek, Linda D.
10
Larivière, Bart
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
So, Kevin Kam Fung
10
Van Vaerenbergh, Yves
10
Ahn, Jiseon
9
Bolton, Ruth N.
9
Casidy, Riza
9
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Journal of retailing and consumer services
6
International journal of hospitality management
4
Journal of business research : JBR
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
1
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Services marketing quarterly
1
Sport and tourism : 53st congress 2003, Athens, Greece
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
1
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ECONIS (ZBW)
29
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
4
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
5
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
6
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
7
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
10
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
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