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~person:"McColl-Kennedy, Janet R."
~source:"econis"
~subject:"Distributive trade statistics"
~subject:"Service industry"
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Distributive trade statistics
Service industry
Dienstleistung
7
Dienstleistungssektor
7
Services
6
Beziehungsmarketing
5
Relationship marketing
5
Dienstleistungsqualität
4
Service quality
4
Customer experience
3
Customer satisfaction
3
Dienstleistungsmarketing
3
Kundenzufriedenheit
3
Services marketing
3
Betriebliche Wertschöpfung
2
Consumer behaviour
2
Customer service
2
Innovation
2
Konsumentenverhalten
2
Kundenservice
2
Service innovation
2
Value creation
2
machine learning
2
service research priorities
2
stakeholders
2
transformative service research
2
Business services
1
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1
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Dienstleistungsmanagement
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McColl-Kennedy, Janet R.
Corsten, Hans
15
Edvardsson, Bo
11
Gallouj, Fai͏̈z
11
Witell, Lars
11
Gustafsson, Anders
10
Gössinger, Ralf
10
Bruhn, Manfred
9
Kowalkowski, Christian
9
Geishecker, Ingo
8
Görg, Holger
8
Rubalcaba-Bermejo, Luis
8
Serafica, Ramonette B.
7
Huang, Ming-Hui
6
Jaakkola, Elina
6
Kindström, Daniel
6
Miles, Ian D.
6
Winkler, Deborah
6
Kristensson, Per
5
Maglio, Paul P.
5
Mattoo, Aaditya
5
Ostrom, Amy L.
5
Paluch, Stefanie
5
Polese, Francesco
5
Aas, Tor Helge
4
Berlingieri, Giuseppe
4
Brown, Stephen Walter
4
Carrubbo, Luca
4
Fisk, Raymond P.
4
Gebauer, Heiko
4
Hydle, Katja Maria
4
Marcolin, Luca
4
Mukherjee, Arpita
4
Ornelas, Emanuel
4
Parida, Vinit
4
Patrício, Lia
4
Rayburn, Steven W.
4
Stauss, Bernd
4
Windrum, Paul
4
Wirtz, Jochen
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Journal of service management
3
Journal of service research
2
The journal of services marketing
1
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ECONIS (ZBW)
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1
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
7
Services marketing : a managerial approach
Russell-Bennett, Rebekah
-
2003
Persistent link: https://www.econbiz.de/10013490002
Saved in:
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