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~person:"McFadden, Kathleen L."
~subject:"Air transport policy"
~subject:"Hospital"
~type:"article"
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Dienstleistungsqualität
14
Service quality
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11
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10
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10
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healthcare
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McFadden, Kathleen L.
Siciliani, Luigi
12
Gowen, Charles, III.
9
Propper, Carol
7
Straume, Odd Rune
7
Antony, Jiju
6
Chandrasekaran, Aravind
6
Grabowski, David C.
6
Gravelle, Hugh
6
Lu, Susan Feng
6
Rahman, Momotazur
6
Bazzoli, Gloria J.
5
Brekke, Kurt R.
5
Chakraborty, Subhajit
5
Cudney, Elizabeth A.
5
Lee, Jung Young
5
Palumbo, Rocco
5
Russell, Roberta S.
5
Singer, Sara J.
5
Wu, Hsin-Hung
5
Andritsos, Dimitrios A.
4
Bartram, Timothy
4
Begun, James W.
4
Emmert, Martin
4
Figueira, José Rui
4
Fredendall, Lawrence D.
4
Gutacker, Nils
4
Harless, David W.
4
Hegji, Charles E.
4
Huang, Chih-Hsuan
4
Johnson, Dana M.
4
Kessler, Daniel P.
4
Lee, Donhee
4
Leggat, Sandra G.
4
Lu, Lauren Xiaoyuan
4
Mody, Makarand Amrish
4
Moscelli, Giuseppe
4
Prybutok, Victor R.
4
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Quality management journal : QMJ
5
Health care management review : HCM review
2
International journal of production economics
1
Journal of operations management
1
Journal of service management
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
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ECONIS (ZBW)
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1
Workload, nurse turnover, and patient mortality : test of a hospital-level moderated mediation model
Subramony, Mahesh
;
Vogus, Timothy J.
;
Chadwick, Clint
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 23-34
Persistent link: https://www.econbiz.de/10014455375
Saved in:
2
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
4
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
5
Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.
;
McFadden, Kathleen L.
- In:
Journal of service management
28
(
2017
)
1
,
pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
Saved in:
6
Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.
;
McFadden, Kathleen L.
; …
- In:
Journal of operations management
42/43
(
2016
),
pp. 39-51
Persistent link: https://www.econbiz.de/10011492306
Saved in:
7
Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.
;
Stock, Gregory N.
;
Gowen, …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
Saved in:
8
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
9
Process quality and patient safety outcomes in hospitals
McFadden, Kathleen L.
;
Stock, Gregory
;
Gowen, Charles, III.
- In:
Research in the decision sciences for global business : …
,
(pp. 189-200)
.
2015
Persistent link: https://www.econbiz.de/10011896844
Saved in:
10
Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
Saved in:
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