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~person:"Medler-Liraz, Hana"
~person:"Tam, Jackie L. M."
~subject:"Customer satisfaction"
~subject:"satisfaction"
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Medler-Liraz, Hana
Tam, Jackie L. M.
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
Sharma, Piyush
6
Shin, Hyunju
6
Söderlund, Magnus
6
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5
Larivière, Bart
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McColl-Kennedy, Janet R.
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Miao, Li
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4
Dagger, Tracey S.
4
Edvardsson, Bo
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Gelbrich, Katja
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Hinterhuber, Hans H.
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Sirianni, Nancy J.
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Torres, Edwin N.
4
Tronvoll, Bård
4
Witell, Lars
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Alkire, Linda
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Beatty, Sharon E.
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Gremler, Dwayne D.
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The journal of services marketing
3
Journal of service management
1
Journal of service research : JSR
1
Services marketing quarterly
1
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
1
The service industries journal
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1
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
2
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
3
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
4
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
5
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
6
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
7
It takes three to tango : leadership and hostility in the service encounter
Medler-Liraz, Hana
;
Kark, Ronit
- In:
The leadership quarterly : LQ ; an international …
23
(
2012
)
1
,
pp. 81-93
Persistent link: https://www.econbiz.de/10009509118
Saved in:
8
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
Saved in:
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