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~person:"Oswald, Andrew J."
~person:"Prentice, Catherine"
~subject:"Australia"
~subject:"Südostasien"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
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Search: subject_exact:"Glücksspiel"
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Australia
Südostasien
Unternehmenserfolg
Gambling
25
Glücksspiel
25
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
13
Customer satisfaction
13
Kundenzufriedenheit
13
Relationship marketing
13
Consumer behaviour
11
Konsumentenverhalten
11
Southeast Asia
6
Casinos
5
Macau
5
Customer loyalty
4
Intelligence
4
Intelligenz
4
Casino
3
Customer retention
3
Kundenbindung
3
Alcohol consumption
2
Alkoholkonsum
2
Arbeitskräfte
2
Australien
2
Casino service quality
2
Firm performance
2
Großbritannien
2
Impulsive gambling
2
Macau casinos
2
Marketing
2
Membership
2
Personality psychology
2
Persönlichkeitspsychologie
2
Rauchen
2
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2
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Oswald, Andrew J.
Prentice, Catherine
Schnytzer, Adi
6
Lee, Seoki
4
Lee, Timothy Jeonglyeol
4
King, Brian
3
Lam, Desmond
3
Farrell, Lisa
2
Gainsbury, Sally
2
Hing, Nerilee
2
Ji, Chunli
2
Lamers, Martien
2
Lee, Timothy J.
2
Makropoulou, Vasiliki
2
Siminski, Peter
2
Snir, Avichai
2
Tsai, Henry
2
Wong, IpKin Anthony
2
Worthington, Andrew Charles
2
Adabor, Opoku
1
Ahn, Tae-hong
1
Alchin, Terry M.
1
Appau, Samuelson
1
Assaf, A. Georges
1
Awaworyi Churchill, Sefa
1
Bedford, Anthony
1
Bilgihan, Anil
1
Bilkic, Natasa
1
Blaszcynski, Alex
1
Bradrania, Reza
1
Brailsford, Timothy J.
1
Brain, Peter J.
1
Breen, Helen
1
Breunig, Robert
1
Brooks, Robert
1
Brown, Kerry
1
Bruns, Selina J. K.
1
Buultjens, Jeremy
1
Byun, Woo-hee
1
Chapman, Michael
1
Cheung, Catherine
1
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International journal of hospitality management
3
International journal of contemporary hospitality management
2
Journal of retailing and consumer services
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
Services marketing quarterly
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
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1
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
2
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
3
Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
4
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
5
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
6
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
7
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
8
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
9
The influence of emotional intelligence on the service performance of casino frontline employee
Prentice, Catherine
;
King, Brian
- In:
Tourism and hospitality research : the surrey quarterly …
11
(
2011
)
1
,
pp. 49-66
Persistent link: https://www.econbiz.de/10008839696
Saved in:
10
Relationship marketing in the casino industry
Prentice, Catherine
;
King, Brian
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10008840753
Saved in:
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