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~person:"Park, Sang-June"
~person:"Shahin, Arash"
~subject:"Airport"
~subject:"Data envelopment analysis"
~subject:"Performance-Messung"
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Search: subject:"Service quality"
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Airport
Data envelopment analysis
Performance-Messung
Dienstleistungsqualität
32
Service quality
32
Quality management
20
Qualitätsmanagement
20
Customer satisfaction
19
Kundenzufriedenheit
19
Performance measurement
10
Hotel industry
7
Hotellerie
7
Measurement
7
Messung
7
Iran
6
service quality
6
AHP approach
4
AHP-Verfahren
4
Beziehungsmarketing
4
Data-Envelopment-Analyse
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
Relationship marketing
4
SERVQUAL
4
customer satisfaction
4
Kano model
3
Product quality
3
Produktqualität
3
SERVPERF
3
expectation
3
performance
3
Customer service
2
Dienstleistungssektor
2
Esfahan
2
Hotel
2
IPA
2
Kundenservice
2
Lieferkette
2
Prioritization
2
Service industry
2
Supply chain
2
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7
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Article
12
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12
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12
Case study
2
Fallstudie
2
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English
12
Author
All
Park, Sang-June
Shahin, Arash
Dabestani, Reza
7
Shirouyehzad, Hadi
7
Ukko, Juhani
6
Martín, Juan Carlos
4
Pekkola, Sanna
4
Rupp, Nicholas G.
4
Ali, Faizan
3
Asif, Muhammad
3
Brueckner, Jan K.
3
DeSimone, Jeff
3
Del Chiappa, Giacomo
3
Girvin, Raquel
3
Gomes, Carlos Francisco
3
Han, Heesup
3
Lyu, Yijing
3
Meldau, Sandrina
3
Román García, Concepción
3
Saunila, Minna
3
Shimshak, Daniel G.
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Agasisti, Tommaso
2
Ahmed, Zahir
2
Amado, Carla A. F.
2
Arulraj, A.
2
Aryanezhad, Mir-Bahador
2
Aryee, Samuel
2
Azis, Anton Mulyono
2
Azis, Yudi
2
Bachrach, Daniel G.
2
Bastl, Marko
2
Berg, Sanford V.
2
Bezerra, George C. L.
2
Bilgihan, Anil
2
Bogicevic, Vanja
2
Bruhn, Manfred
2
Bujisic, Milos
2
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Published in...
All
International journal of services and operations management
3
International journal of productivity and quality management : IJPQM
2
The service industries journal
2
Total quality management & business excellence
2
International journal of quality & reliability management
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
12
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1
Assessing sustainable tourism development through service supply chain process maturity and
service
quality
model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
3
The linkages between alternative models measuring
service
quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
4
A comparative study of ordinary and fastidious customers' priorities in
service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
5
Importance-performance analysis of
service
quality
dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
6
Performance-only measures vs. performance-expectation measures of
service
quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
7
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
8
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
9
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
10
A DEA approach for comparative analysis of
service
quality
dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
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