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~person:"Pepels, Werner"
~subject:"Customer service"
~subject:"Kundenzufriedenheit"
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Customer service
Kundenzufriedenheit
Beziehungsmarketing
10
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10
Customer satisfaction
4
Theorie
4
Theory
4
Beschwerdemanagement
3
Complaint management
3
Deutschland
3
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3
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3
Marketingmanagement
3
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2
Dienstleistungsmanagement
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Dienstleistungsqualität
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ICT industry
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IKT-Sektor
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Kundenservice
2
Lieferantenmanagement
2
Marketing
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Measurement
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Messung
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Nachkaufmarketing
2
Organisationsgestaltung
2
Organisationsstruktur
2
Organizational structure
2
Quality management
2
Qualitätsmanagement
2
Service management
2
Service quality
2
Supplier relationship management
2
Unternehmen
2
Unternehmensorganisation
2
Brand management
1
Controlling
1
Investitionsgütermarketing
1
Kundendienst
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1
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German
6
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Pepels, Werner
Han, Heesup
33
Homburg, Christian
23
Mattila, Anna S.
20
Prentice, Catherine
20
Svensson, Göran
19
Stauss, Bernd
16
Gil Saura, Irene
15
Aksoy, Lerzan
14
Bruhn, Manfred
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Kim, Wansoo
13
Stock-Homburg, Ruth
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Balaji, M. S.
11
Barnes, Donald C.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Blut, Markus
10
Hinterhuber, Hans H.
10
McColl-Kennedy, Janet R.
10
Van Vaerenbergh, Yves
10
Beatty, Sharon E.
9
Casidy, Riza
9
Gouthier, Matthias H. J.
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Source
All
ECONIS (ZBW)
6
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1
Grundzüge des Beschwerdemanagements
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 80-93)
.
2013
Persistent link: https://www.econbiz.de/10009672136
Saved in:
2
Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10014546728
Saved in:
3
Qualitäts- und Zufriedenheitsmessung als CRM-Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 25-56)
.
2008
Persistent link: https://www.econbiz.de/10003749389
Saved in:
4
Grundzüge des Beschwerdemanagement
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 103-117)
.
2008
Persistent link: https://www.econbiz.de/10003749441
Saved in:
5
After Sales Service : Geschäftsbeziehungen profitabel gestalten
Pepels, Werner
(
ed.
);
Blümelhuber, Christian
(
contributor
)
-
2007
-
2., erw. Aufl.
Persistent link: https://www.econbiz.de/10003438732
Saved in:
6
Kundendienstpolitik : die Instrumente des After Sales-Marketing
Pepels, Werner
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10001364406
Saved in:
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