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~person:"Pepels, Werner"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
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Kundenzufriedenheit
Marketingmanagement
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10
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4
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4
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4
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3
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Pepels, Werner
Homburg, Christian
38
Han, Heesup
33
Bruhn, Manfred
27
Mattila, Anna S.
21
Kumar, V.
20
Prentice, Catherine
20
Svensson, Göran
20
Gil Saura, Irene
17
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15
Mittal, Vikas
15
Quach, Sara
15
Aksoy, Lerzan
14
Hyun, Sunghyup Sean
14
Gustafsson, Anders
13
Usman, Osly
13
Verhoef, Peter C.
13
Wong, IpKin Anthony
13
Balaji, M. S.
12
Bilgihan, Anil
12
Casidy, Riza
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Kim, Wansoo
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Klaus, Philipp
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Rather, Raouf Ahmad
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Stock-Homburg, Ruth
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Töpfer, Armin
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Wieseke, Jan
12
Bang, Nguyen
11
Evanschitzky, Heiner
11
Hammerschmidt, Maik
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Hollebeek, Linda D.
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Keiningham, Timothy
11
Krafft, Manfred
11
Loureiro, Sandra Maria Correia
11
McColl-Kennedy, Janet R.
11
So, Kevin Kam Fung
11
Stauss, Bernd
11
Thaichon, Park
11
Van Vaerenbergh, Yves
11
Barnes, Donald C.
10
Blut, Markus
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Source
All
ECONIS (ZBW)
7
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1
Grundzüge des Beschwerdemanagements
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 80-93)
.
2013
Persistent link: https://www.econbiz.de/10009672136
Saved in:
2
Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10014546728
Saved in:
3
Qualitäts- und Zufriedenheitsmessung als CRM-Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 25-56)
.
2008
Persistent link: https://www.econbiz.de/10003749389
Saved in:
4
Grundzüge des Beschwerdemanagement
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 103-117)
.
2008
Persistent link: https://www.econbiz.de/10003749441
Saved in:
5
Praxishandbuch Relaunch : Potenziale vorhandener Marken richtig ausschöpfen
Pepels, Werner
(
ed.
);
Breyer-Mayländer, Thomas
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10011446255
Saved in:
6
After Sales Service : Geschäftsbeziehungen profitabel gestalten
Pepels, Werner
(
ed.
);
Blümelhuber, Christian
(
contributor
)
-
2007
-
2., erw. Aufl.
Persistent link: https://www.econbiz.de/10003438732
Saved in:
7
Kundendienstpolitik : die Instrumente des After Sales-Marketing
Pepels, Werner
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10001364406
Saved in:
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