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~person:"Prybutok, Victor R."
~person:"Shahin, Arash"
~subject:"Airport"
~subject:"Produktqualität"
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Airport
Produktqualität
Service quality
70
Dienstleistungsqualität
67
Customer satisfaction
38
Kundenzufriedenheit
35
Quality management
28
Qualitätsmanagement
28
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Product quality
9
Fast-food industry
8
Iran
8
Schnellgastronomie
8
Hospital
7
Hotel industry
7
Hotellerie
7
Krankenhaus
7
PLS-SEM
7
USA
7
United States
7
Measurement
6
Messung
6
Performance measurement
6
Performance-Messung
6
service quality
6
Customer service
5
Kundenservice
5
AHP approach
4
AHP-Verfahren
4
Beschwerdemanagement
4
China
4
Complaint management
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Gastronomie
4
Hotel
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
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10
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1
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1
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English
10
Author
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Prybutok, Victor R.
Shahin, Arash
Siciliani, Luigi
13
Han, Heesup
9
Usman, Osly
8
Straume, Odd Rune
7
Cutler, David M.
6
Gravelle, Hugh
6
Huckman, Robert S.
6
Busso, Matias
5
Dana, James D.
5
Gutacker, Nils
5
Kolstad, Jonathan T.
5
Lee, Jin-soo
5
Moscelli, Giuseppe
5
Netessine, Serguei
5
Antony, Jiju
4
Brueckner, Jan K.
4
Cohen, Morris A.
4
Ghose, Anindya
4
Kenett, Ron S.
4
Li, Jun
4
Marimon, Frederic
4
Rupp, Nicholas G.
4
Rust, Roland T.
4
Spier, Kathryn E.
4
Bilgihan, Anil
3
Blankson, Charles
3
Bratti, Massimiliano
3
Brekke, Kurt R.
3
Brekke, Kurt Richard
3
Bruhn, Manfred
3
Bujisic, Milos
3
Carey, Robin
3
Cheng, Ching-Chan
3
Choi, Beom Joon
3
Chua, Bee-Lia
3
Cui, Shiliang
3
Dahlgaard, Jens Jörn
3
DeSimone, Jeff
3
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Published in...
All
Quality management journal : QMJ
5
International journal of productivity and quality management : IJPQM
3
Operations management research : OMR ; advancing practice through theory
1
The TQM journal : the international review of organizational improvement
1
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1
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
2
The value of visual quality and
service
quality
to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
3
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
4
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10012309488
Saved in:
5
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
Saved in:
6
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
7
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
8
Q-TAM : a quality technology acceptance model for technology operations managers
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
1/2
,
pp. 13-23
Persistent link: https://www.econbiz.de/10010413776
Saved in:
9
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
10
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
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