//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Prybutok, Victor R."
~person:"Swaminathan, Srinivasan"
~subject:"E-commerce"
~subject:"Messung"
~subject:"e-satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Verbraucherzufriedenheit"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
E-commerce
Messung
e-satisfaction
Customer satisfaction
27
Kundenzufriedenheit
27
Dienstleistungsqualität
22
Service quality
22
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
10
Relationship marketing
10
Electronic Commerce
6
Online retailing
6
Online-Handel
6
Fast-food industry
5
Schnellgastronomie
5
Beschwerdemanagement
4
Complaint management
4
Gastronomie
4
Restaurant industry
4
United States
4
China
3
PLS-SEM
3
Perception
3
Quality management
3
Qualitätsmanagement
3
USA
3
Wahrnehmung
3
service quality
3
Comparison
2
Customer service
2
Gerechtigkeit
2
Gesundheitsversorgung
2
Health care
2
Justice
2
Kundenservice
2
Loyalty
2
Measurement
2
Patienten
2
Patients
2
Product quality
2
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Prybutok, Victor R.
Swaminathan, Srinivasan
Hill, Nigel
11
Homburg, Christian
10
Töpfer, Armin
7
Brierley, John
6
Shahin, Arash
6
Bauer, Hans H.
5
Kaiser, Marc-Oliver
5
MacDougall, Rob
5
Salini, Silvia
5
Anderson, Rolph E.
4
Bang, Nguyen
4
Carlson, Jamie
4
Falk, Tomas
4
Gerpott, Torsten J.
4
Grigoroudis, Evangelos
4
Kiefer, Guido
4
Klarmann, Martin
4
Lüers, Thomas
4
Mohd-Any, Amrul Asraf
4
Nicolini, Giovanna
4
Park, Sang-June
4
Ringle, Christian M.
4
Rohman, Fatchur
4
Sarstedt, Marko
4
Scharnbacher, Kurt
4
Siskos, Yannis
4
Usman, Osly
4
Alexander, Jim
3
Benjamin, Daniel J.
3
Betz, Jürgen
3
Chen, Clara Xiaoling
3
De Battisti, Francesca
3
Ferrari, Pier Alda
3
Festge, Fabian
3
Ganguli, Shirshendu
3
Gudergan, Siegfried
3
Hammerschmidt, Maik
3
Heffetz, Ori
3
Khan, Mohammed Naved
3
more ...
less ...
Published in...
All
Journal of marketing channels : ... distribution systems, strategy, and management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and standards : IJSS
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Quality management journal : QMJ
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
2
A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
3
A higher education student service quality and satisfaction model
Senn, William D.
;
Boonme, Kittipong
;
Prybutok, Gayle
; …
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012285546
Saved in:
4
Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
5
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
6
The influence of website dimensionality on customer experiences, perceptions and behavioral intentions : an exploration of 2D vs. 3D web design
Visinescu, Lucian L.
;
Sidorova, Anna
;
Jones, Mary C.
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10010485619
Saved in:
7
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
8
Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->