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~person:"Prybutok, Victor R."
~person:"Swaminathan, Srinivasan"
~subject:"E-commerce"
~subject:"Restaurant industry"
~subject:"e-satisfaction"
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E-commerce
Restaurant industry
e-satisfaction
Customer satisfaction
27
Kundenzufriedenheit
27
Dienstleistungsqualität
22
Service quality
22
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
10
Relationship marketing
10
Electronic Commerce
6
Online retailing
6
Online-Handel
6
Fast-food industry
5
Schnellgastronomie
5
Beschwerdemanagement
4
Complaint management
4
Gastronomie
4
United States
4
China
3
PLS-SEM
3
Perception
3
Quality management
3
Qualitätsmanagement
3
USA
3
Wahrnehmung
3
service quality
3
Comparison
2
Customer service
2
Gerechtigkeit
2
Gesundheitsversorgung
2
Health care
2
Justice
2
Kundenservice
2
Loyalty
2
Measurement
2
Messung
2
Patienten
2
Patients
2
Product quality
2
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10
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Prybutok, Victor R.
Swaminathan, Srinivasan
Jang, Soocheong
12
Ryu, Kisang
9
Mattila, Anna S.
8
Han, Heesup
7
Prayag, Girish
6
Qu, Hailin
5
Song, Hanqun
5
Anderson, Rolph E.
4
Ha, Hong Youl
4
Ha, Jooyeon
4
Kim, Wansoo
4
Law, Rob
4
Lee, Jeoung Yul
4
Namkung, Young
4
Ok, Chihyung
4
Oliveira, Alessandro Silva de
4
Rohman, Fatchur
4
Souki, Gustavo Quiroga
4
Usman, Osly
4
Ahn, Jiseon
3
Bang, Nguyen
3
Betz, Jürgen
3
Bilgihan, Anil
3
Blankson, Charles
3
Cheng, Ching-Chan
3
Dowpiset, Kitikorn
3
Hammerschmidt, Maik
3
Khan, Mohammed Naved
3
Kim, Jong-Hyeong
3
Kim, Woo Gon
3
Kimes, Sheryl E.
3
Lee, Timothy Jeonglyeol
3
Leeuwen, Eveline S. van
3
Leonard, Lori N. K.
3
Lin, Ingrid Y.
3
Line, Nathaniel D.
3
Mariani, Marcello M.
3
Marimon, Frederic
3
Mathe, Kimberly
3
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Published in...
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Quality management journal : QMJ
4
Journal of marketing channels : ... distribution systems, strategy, and management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
Journal of marketing theory and practice
1
Source
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ECONIS (ZBW)
10
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1
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
2
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
3
Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
4
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
5
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
6
The influence of website dimensionality on customer experiences, perceptions and behavioral intentions : an exploration of 2D vs. 3D web design
Visinescu, Lucian L.
;
Sidorova, Anna
;
Jones, Mary C.
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10010485619
Saved in:
7
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
8
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
9
Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
Saved in:
10
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
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