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~person:"Qu, Hailin"
~subject:"Beziehungsmanagement"
~subject:"Konsumentenverhalten"
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Beziehungsmanagement
Konsumentenverhalten
Customer satisfaction
13
Kundenzufriedenheit
12
Consumer behaviour
11
Arbeitszufriedenheit
9
Job satisfaction
9
Beziehungsmarketing
8
Relationship marketing
8
Service quality
8
Arbeitsverhalten
7
Dienstleistungsqualität
7
Work behaviour
7
Emotion
6
Gastronomie
5
Hotel industry
5
Hotellerie
5
Restaurant industry
5
Satisfaction
5
China
3
Holiday behaviour
3
Urlaubsverhalten
3
Zufriedenheit
3
Brand image
2
Compatibility
2
Customer service
2
Factor analysis
2
Faktorenanalyse
2
Familie-Beruf
2
Hotel self-service kiosks
2
Human Resource Management
2
Kundenservice
2
Markenimage
2
Perceived risks
2
Personalmanagement
2
Restaurant
2
Technology acceptance model (TAM)
2
Tourism destination
2
Tourismusregion
2
Work-life balance
2
employee incivility
2
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English
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Qu, Hailin
Han, Heesup
56
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Loureiro, Sandra Maria Correia
16
Prayag, Girish
16
Mittal, Vikas
14
Aksoy, Lerzan
13
Huber, Frank
13
Jang, Soocheong
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Welsch, Heinz
12
Wu, Luorong
12
Ahn, Jiseon
11
Paul, Justin
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Quach, Sara
10
Roschk, Holger
10
Siddiqui, Danish Ahmed
10
Sreejesh, S.
10
Yi, Youjae
10
Amin, Muslim
9
Frank, Björn
9
Kim, Woo Gon
9
Lee, Sanghyeop
9
Muskat, Birgit
9
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International journal of hospitality management
4
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
10
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1
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
2
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
3
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
4
A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
Saved in:
5
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
6
The impact of perceived security and consumer innovativeness on e-loyalty in online travel shopping
Cui, Feng
;
Lin, Derong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
35
(
2018
)
6
,
pp. 819-834
Persistent link: https://www.econbiz.de/10011918096
Saved in:
7
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
8
Destination image and behavior intention of travelers to Thailand : the moderating effect of perceived risk
Tavitiyaman, Pimtong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
30
(
2013
)
3/4
,
pp. 169-185
Persistent link: https://www.econbiz.de/10009775463
Saved in:
9
The mediating role of consumption emotions
Song, Jahyun
;
Qu, Hailin
- In:
International journal of hospitality management
66
(
2017
),
pp. 66-76
Persistent link: https://www.econbiz.de/10011810941
Saved in:
10
Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
Saved in:
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