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~person:"Roy, Sanjit"
~subject:"Dienstleistungsqualität"
~subject:"Justice"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Justice
Konsumentenverhalten
Customer satisfaction
11
Kundenzufriedenheit
11
Service quality
10
Consumer behaviour
6
Beziehungsmarketing
5
Relationship marketing
5
Dienstleistungsmarketing
3
Partial least squares
3
Partielle kleinste Quadrate
3
Services marketing
3
Viral marketing
3
Virales Marketing
3
Einzelhandel
2
Emotion
2
Gerechtigkeit
2
Quality management
2
Qualitätsmanagement
2
Retail trade
2
Satisfaction
2
Word-of-mouth
2
Airline
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Bibliometrics
1
Bibliometrie
1
Communication
1
Community well-being
1
Complaint management
1
Confidence
1
Convenience
1
Customer engagement behavior
1
Customer helping behavior
1
Customer integration
1
Customer service
1
Customer value
1
Customer well-being
1
Electronic Banking
1
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1
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1
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English
11
Author
All
Roy, Sanjit
Han, Heesup
63
Mattila, Anna S.
33
Usman, Osly
27
Prentice, Catherine
26
Wong, IpKin Anthony
25
Prybutok, Victor R.
24
Söderlund, Magnus
21
Hyun, Sunghyup Sean
20
Sharma, Piyush
19
Bilgihan, Anil
18
Jang, Soocheong
17
Prayag, Girish
17
Aksoy, Lerzan
16
Balaji, M. S.
16
Gustafsson, Anders
16
Loureiro, Sandra Maria Correia
16
Mittal, Vikas
16
Shahin, Arash
15
Sparks, Beverley
15
Barnes, Donald C.
14
Gil Saura, Irene
14
McColl-Kennedy, Janet R.
14
Ryu, Kisang
14
Van Vaerenbergh, Yves
14
Welsch, Heinz
14
Guchait, Priyanko
13
Kim, Woo Gon
13
Klaus, Philipp
13
Roschk, Holger
13
So, Kevin Kam Fung
13
Verhoef, Peter C.
13
Yi, Youjae
13
Amin, Muslim
12
Bang, Nguyen
12
Chua, Bee-Lia
12
Huber, Frank
12
Karatepe, Osman M.
12
Larivière, Bart
12
Paul, Justin
12
Qu, Hailin
12
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Journal of business research : JBR
2
Journal of strategic marketing
2
European journal of marketing : EJM
1
International journal of services, economics and management
1
Journal of retailing and consumer services
1
Marketing intelligence & planning
1
Services marketing cases in emerging markets : an asian perspective
1
Technological forecasting & social change : an international journal
1
The service industries journal
1
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ECONIS (ZBW)
11
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1
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
2
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
4
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
5
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
6
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
7
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
Saved in:
8
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
9
Modelling customer advocacy : a PLS path modeling approach
Roy, Sanjit
- In:
Journal of strategic marketing
23
(
2015
)
5
,
pp. 380-398
Persistent link: https://www.econbiz.de/10011479430
Saved in:
10
Measuring service quality : a systematic review of literature
Roy, Sanjit
;
Lassar, Walfried M.
;
Ganguli, Shirshendu
; …
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 24-52
Persistent link: https://www.econbiz.de/10011607174
Saved in:
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