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~person:"Rust, Roland T."
~subject:"Dienstleistungssektor"
~subject:"United Kingdom"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
~type_genre:"Working Paper"
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Dienstleistungssektor
United Kingdom
Dienstleistungsqualität
7
Service quality
7
Service industry
4
Automation
3
Automatisierung
3
Dienstleistung
3
Services
3
Beziehungsmarketing
2
Customer satisfaction
2
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2
Information technology
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Informationstechnik
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Kundenzufriedenheit
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Relationship marketing
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Services marketing
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big data
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information technology
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service
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service marketing
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Brand management
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Computer-assisted marketing
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Rust, Roland T.
Propper, Carol
27
Gravelle, Hugh
18
Bloom, Nicholas
12
Siciliani, Luigi
11
Van Reenen, John
11
Santos, Rita
10
Seiler, Stephan
10
Gaynor, Martin
9
Gutacker, Nils
8
Moscelli, Giuseppe
8
Sutton, Matt
8
Burgess, Simon M.
7
Gibbons, Steve
7
Machin, Stephen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
Jamasb, Tooraj
5
Laudicella, Mauro
5
Lemos, Renata
5
McColl-Kennedy, Janet R.
5
Pollitt, Michael G.
5
Rahman, Zillur
5
Sadun, Raffaella
5
Silva, Olmo
5
Street, Andrew
5
Bojke, Chris
4
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Di Liberto, Adriana
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Kowalkowski, Christian
4
Neri, Lorenzo
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Schivardi, Fabiano
4
Sousa, Rui
4
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Journal of marketing
1
Journal of service research
1
Journal of service research : JSR
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
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ECONIS (ZBW)
4
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1
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
2
The service revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
3
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
4
Optimizing service productivity
Rust, Roland T.
;
Huang, Ming-hui
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 47-66
Persistent link: https://www.econbiz.de/10009737491
Saved in:
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