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~person:"Ruyter, Ko de"
~subject:"Customer satisfaction"
~subject:"Retail trade"
~subject:"Social Web"
~type:"article"
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Customer satisfaction
Retail trade
Social Web
Social web
14
Consumer behaviour
8
Konsumentenverhalten
8
Virtual reality
7
Virtuelle Realität
7
Beziehungsmarketing
6
Relationship marketing
6
Communication
3
Internet marketing
3
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Online-Marketing
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Augmented reality
2
E-commerce
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Einzelhandel
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Electronic Commerce
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Online retailing
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Online-Handel
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Soziale Beziehungen
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speech act theory
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Arbeitsgruppe
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Arbeitsverhalten
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Augmented Reality
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Bank
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Betriebswirtschaftsstudium
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Ruyter, Ko de
Dwivedi, Yogesh Kumar
29
Füller, Johann
28
Law, Chun Hung Roberts
24
Hajli, Nick
22
Loureiro, Sandra Maria Correia
22
Filieri, Raffaele
21
Rita, Paulo
21
Flavián Blanco, Carlos
20
Pitt, Leyland F.
19
Whinston, Andrew B.
19
Harrigan, Paul
18
Qiu, Liangfei
18
Agnihotri, Raj
17
Casaló, Luis V.
16
Hollebeek, Linda D.
16
Laurell, Christofer
16
Ozuem, Wilson
16
Tan, Yong
16
Vrontis, Demetris
16
Bigné Alcañiz, J. Enrique
15
Dennis, Alan
15
Rana, Nripendra P.
15
Dhir, Amandeep
14
Haenlein, Michael
14
Hinz, Oliver
14
Kumar, Vikas
14
Leimeister, Jan Marco
14
Luo, Xin
14
Möslein, Kathrin
14
Stephen, Andrew T.
14
Wirtz, Bernd W.
14
Akram, Umair
13
Etter, Michael
13
Krcmar, Helmut
13
Law, Rob
13
Quach, Sara
13
Sandström, Christian
13
Saxton, Gregory D.
13
Skiera, Bernd
13
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Psychology & marketing
3
Journal of retailing
2
Journal of service research : JSR
2
International journal of electronic commerce : IJEC
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of management information systems : JMIS
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
The journal of consumer marketing
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ECONIS (ZBW)
15
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1
How to strategically choose or combine augmented and virtual reality for improved online experiential retailing
Hilken, Tim
;
Chylinski, Mathew
;
Keeling, Debbie I.
; …
- In:
Psychology & marketing
39
(
2022
)
3
,
pp. 495-507
Persistent link: https://www.econbiz.de/10012817124
Saved in:
2
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
3
Let me imagine that for you : transforming the retail frontline through augmenting customer mental imagery ability
Heller, Jonas
;
Chylinski, Mathew
;
Ruyter, Ko de
;
Mahr, …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 94-114
Persistent link: https://www.econbiz.de/10012102953
Saved in:
4
Unveiling what is written in the stars : analyzing explicit, implicit, and discourse patterns of sentiment in social media
Ordenes, Francisco Villarroel
;
Ludwig, Stephan
;
Ruyter, …
- In:
Journal of consumer research : JCR ; an …
43
(
2017
)
6
,
pp. 875-894
Persistent link: https://www.econbiz.de/10011770780
Saved in:
5
Decoding social media speak : developing a speech act theory research agenda
Ludwig, Stephan
;
Ruyter, Ko de
- In:
The journal of consumer marketing
33
(
2016
)
2
,
pp. 124-134
Persistent link: https://www.econbiz.de/10011524150
Saved in:
6
Untangling a web of lies : exploring automated detection of deception in computer-mediated communication
Ludwig, Stephan
;
Laer, Tom van
;
Ruyter, Ko de
; …
- In:
Journal of management information systems : JMIS
33
(
2016
)
2
,
pp. 511-541
Persistent link: https://www.econbiz.de/10011616128
Saved in:
7
GOSIP in cyberspace : conceptualization and scale development for general online social interaction propensity
Blazevic, Vera
;
Wiertz, Caroline
;
Cotte, June
;
Ruyter, Ko de
- In:
Journal of interactive marketing : a quarterly …
28
(
2014
)
2
,
pp. 87-100
Persistent link: https://www.econbiz.de/10010399476
Saved in:
8
Satisfaction with online commercial group chat : the influence of perceived technology attributes, chat group characteristics, and advisor communication style
Dolen, Willemijn M. van
;
Dabholkar, Pratibha A.
; …
- In:
Journal of retailing
83
(
2007
)
3
,
pp. 339-358
Persistent link: https://www.econbiz.de/10003517362
Saved in:
9
A walk in customers' shoes : how attentional bias modification affects ownership of integrity-violating social media posts
Laer, Tony van
;
Ruyter, Ko de
;
Cox, David
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
1
,
pp. 14-27
Persistent link: https://www.econbiz.de/10009718240
Saved in:
10
Destination social business : exploring an organization's journey with social media, collaborative community and expressive individuality
Weinberg, Bruce D.
;
Ruyter, Ko de
;
Dellarocas, Chrysanthos
- In:
Journal of interactive marketing : a quarterly …
27
(
2013
)
4
,
pp. 299-310
Persistent link: https://www.econbiz.de/10010242269
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