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~person:"Ryu, Kisang"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
16
Consumer behaviour
9
Gastronomie
9
Konsumentenverhalten
9
Restaurant industry
9
Dienstleistungsqualität
8
Service quality
8
Beziehungsmarketing
6
Relationship marketing
6
USA
6
United States
6
Satisfaction
3
Beschwerdemanagement
2
Chinese
2
Chinesisch
2
Complaint management
2
Fast-food industry
2
Holiday behaviour
2
Hotel industry
2
Hotellerie
2
Schnellgastronomie
2
Service failure and recovery
2
Tourism marketing
2
Tourismusmarketing
2
Urlaubsverhalten
2
Active listening
1
Aesthetics
1
Airport
1
Apology
1
Arbeitszufriedenheit
1
Brand image
1
China
1
Corporate reputation
1
Creative tourists
1
Creativity
1
Customer acquisition
1
Delight
1
Dining expenditure
1
Dining frequency
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Article
15
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15
Aufsatz in Zeitschrift
15
Graue Literatur
1
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1
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English
16
Author
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Ryu, Kisang
Han, Heesup
66
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Wong, IpKin Anthony
27
Aksoy, Lerzan
26
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
22
Jang, Soocheong
21
Bilgihan, Anil
20
Keiningham, Timothy
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Lee, Choong-Ki
19
Huber, Frank
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Gustafsson, Anders
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Roschk, Holger
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Su, LuJun
16
Verhoef, Peter C.
16
Wieseke, Jan
16
Yi, Youjae
16
Bruhn, Manfred
15
McColl-Kennedy, Janet R.
15
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International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
Journal of travel and tourism marketing
2
Journal of hospitality marketing & management
1
Marketing letters : a journal of research in marketing
1
Tourism management : research, policies, practice
1
Young consumers : insight and ideas for responsible marketers
1
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ECONIS (ZBW)
16
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1
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1
Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
2
Timing of apology after service failure : the moderating role of future interaction expectation on customer satisfaction
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
;
Haugtvedt, …
- In:
Marketing letters : a journal of research in marketing
31
(
2020
)
2/3
,
pp. 217-230
Persistent link: https://www.econbiz.de/10012301456
Saved in:
3
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
4
Examination of restaurant quality, relationship benefits, and customer reciprocity from the perspective of relationship marketing investments
Ryu, Kisang
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 66-92
Persistent link: https://www.econbiz.de/10011632993
Saved in:
5
Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism
Ali, Faizan
;
Ryu, Kisang
;
Kashif Hussain
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 85-100
Persistent link: https://www.econbiz.de/10011484657
Saved in:
6
The effect of physical environment on passenger delight and satisfaction : moderating effect of national identity
Ali, Faizan
;
Kim, Woo Gon
;
Ryu, Kisang
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 213-224
Persistent link: https://www.econbiz.de/10011556079
Saved in:
7
Bringing them back to spend more : student foodservice experiences to satisfy their taste buds
Ali, Faizan
;
Ryu, Kisang
- In:
Young consumers : insight and ideas for responsible …
16
(
2015
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011382852
Saved in:
8
Does perceived restaurant food healthiness matter? : its influence on value, satisfaction and revisit intentions in restaurant operations in South Korea
Kim, Hyun Jeong
;
Park, Jeongdoo
;
Kim, Myung-Ja
;
Ryu, Kisang
- In:
International journal of hospitality management
33
(
2013
),
pp. 397-405
Persistent link: https://www.econbiz.de/10009746339
Saved in:
9
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Lee, Hye-rin
;
Kim, Woon Gon
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
Saved in:
10
Antecedents and consequences of customers' menu choice in an authentic Chinese restaurant context
Ryu, Kisang
;
Zhong, Yan
- In:
Journal of hospitality marketing & management
21
(
2012
)
7/8
,
pp. 852-871
Persistent link: https://www.econbiz.de/10009688551
Saved in:
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