Salonen, Anna; Zimmer, Marcus; Keränen, Joona - In: International Journal of Operations & Production Management 41 (2021) 5, pp. 746-769
Purpose: The purpose of this study is to explain how the application of fuzzy-set qualitative comparative analysis (fsQCA) and experiments can advance theory development in the field of servitization by generating better causal explanations. Design/methodology/approach: FsQCA and experiments...