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~person:"Schramm-Klein, Hanna"
~subject:"Bank"
~subject:"Retail trade"
~subject:"Service quality"
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Bank
Retail trade
Service quality
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
13
Konsumentenverhalten
13
Einzelhandel
10
Deutschland
8
Germany
8
Distribution channel
6
Vertriebsweg
6
Verbraucherverhalten
5
Beschaffung
4
Procurement
4
Theorie
4
Theory
4
Corporate reputation
2
Customer service
2
E-commerce
2
Electronic Commerce
2
Firmenimage
2
Kundenservice
2
Online retailing
2
Online-Handel
2
Automation
1
Automatisierung
1
Brand image
1
Brand management
1
Contact Functions
1
Contact Importance
1
Customer Contacts
1
Customer experience
1
Customer role
1
Customer satisfaction
1
Customer-based corporate reputation
1
Customer-based retail store equity
1
Customers' information disclosure
1
DIY retail
1
Dienstleistungsqualität
1
Digital platform
1
Digitale Plattform
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8
German
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Schramm-Klein, Hanna
Gil Saura, Irene
23
Bruhn, Manfred
22
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Grewal, Dhruv
15
Klaus, Philipp
15
Gong, Taeshik
12
Gustafsson, Anders
12
McColl-Kennedy, Janet R.
12
Quach, Sara
12
Balaji, M. S.
11
Hollebeek, Linda D.
11
Kumar, V.
11
Bang, Nguyen
10
Das, Gopal
10
Berenguer Contrí, Gloria
9
Izogo, Ernest Emeka
9
Prybutok, Victor R.
9
Pérez, Andrea
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Bijmolt, Tammo H. A.
8
Edvardsson, Bo
8
Georgi, Dominik
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Ruiz-Molina, María-Eugenia
8
Thaichon, Paramaporn
8
Verhoef, Peter C.
8
Wong, IpKin Anthony
8
Al-Hawary, Sulieman Ibraheem Shelash
7
Bolton, Ruth N.
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Jebarajakirthy, Charles
7
Khan, Imran
7
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The international review of retail, distribution and consumer research
3
European retail research
1
Gabler-Edition Wissenschaft / Forschungsgruppe Konsum und Verhalten
1
International journal of retail and distribution management
1
Journal of business research : JBR
1
Journal of retailing
1
Marketing : ZFP ; journal of research and management
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
10
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1
Aspects driving customers' intention to use automated purchasing processes
Selter, Jan-Lukas
;
Fota, Anne
;
Wagner, Katja
; …
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1158-1173
Persistent link: https://www.econbiz.de/10014484075
Saved in:
2
Online retailing across e-channels and e-channel touchpoints : Empirical studies of consumer behavior in the multichannel e-commerce environment
Wagner, Gerhard
;
Schramm-Klein, Hanna
;
Steinmann, Sascha
- In:
Journal of business research : JBR
107
(
2020
),
pp. 256-270
Persistent link: https://www.econbiz.de/10012156755
Saved in:
3
The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias
;
Nimmermann, Frederic
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
5
,
pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
Saved in:
4
An exploratory investigation of multidimensional customer contact sequences : insights into customer behaviour in multichannel retailing
Steinmann, Sascha
;
Schramm-Klein, Hanna
;
Mau, Gunnar
; …
- In:
Marketing : ZFP ; journal of research and management
38
(
2016
)
2
,
pp. 75-91
Persistent link: https://www.econbiz.de/10011566849
Saved in:
5
Customer segmentation in retailing based on retail brand patronage patterns
David, Natalie
;
Schramm-Klein, Hanna
;
Rank, Olaf N.
; …
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 449-459
Persistent link: https://www.econbiz.de/10011534009
Saved in:
6
Reciprocal effects of the corporate reputation and store equity of retailers
Swoboda, Bernhard
;
Berg, Bettina
;
Schramm-Klein, Hanna
- In:
Journal of retailing
89
(
2013
)
4
,
pp. 447-459
Persistent link: https://www.econbiz.de/10010226421
Saved in:
7
Cross-channel integration : is it valued by customers?
Schramm-Klein, Hanna
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
21
(
2011
)
5
,
pp. 501-511
Persistent link: https://www.econbiz.de/10009492161
Saved in:
8
Integrated retail channels in multichannel retailing : do linkages between retail channels impact customer loyalty?
Schramm-Klein, Hanna
- In:
European retail research
24
(
2010
)
2
,
pp. 111-128
Persistent link: https://www.econbiz.de/10008760375
Saved in:
9
Status quo des Multi-Channel-Managements im deutschen Einzelhandel
Zentes, Joachim
;
Schramm-Klein, Hanna
- In:
Thexis : Fachzeitschrift für Marketing ; …
23
(
2006
)
4
,
pp. 6-10
Persistent link: https://www.econbiz.de/10003384329
Saved in:
10
Multi-Channel-Retailing : verhaltenswissenschaftliche Analyse der Wirkung von Mehrkanalsystemen im Handel
Schramm-Klein, Hanna
-
2003
-
1. Auflage
Persistent link: https://www.econbiz.de/10001741243
Saved in:
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