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~person:"Sesé, F. Javier"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Handbuch"
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Kundenzufriedenheit
Beziehungsmarketing
19
Relationship marketing
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Customer satisfaction
7
Dienstleistungsqualität
6
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Sesé, F. Javier
Han, Heesup
33
Mattila, Anna S.
19
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Gustafsson, Anders
13
Hyun, Sunghyup Sean
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Wong, IpKin Anthony
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10
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10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Keiningham, Timothy
10
So, Kevin Kam Fung
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
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McColl-Kennedy, Janet R.
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Park, Jungkun
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Roberts-Lombard, Mornay
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Tanford, Sarah
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Van Vaerenbergh, Yves
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Larivière, Bart
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Lee, Choong-Ki
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Business research quarterly : BRQ
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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1
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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1
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
2
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
3
"Are multichannel customers really more valuable? : an analysis of banking services"
Cambra-Fierro, Jesús
;
Kamakura, Wagner A.
; …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 208-212
Persistent link: https://www.econbiz.de/10011490894
Saved in:
4
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
5
Can complaint-handling efforts promote customer engagement?
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Service business
10
(
2016
)
4
,
pp. 847-866
Persistent link: https://www.econbiz.de/10011722441
Saved in:
6
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
7
From dissatisfied customers to evangelists of the firm : a study of the Spanish mobile service sector
Cambra Fierro, Jesús
;
Melero Polo, Iguácel
;
Sesé, F. …
- In:
Business research quarterly : BRQ
17
(
2014
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10010412801
Saved in:
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