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~person:"Shahin, Arash"
~person:"Zhang, Yahua"
~subject:"AHP approach"
~subject:"Airport"
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Search: subject:"Service quality"
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AHP approach
Airport
Service quality
33
Dienstleistungsqualität
31
Customer satisfaction
19
Kundenzufriedenheit
16
Quality management
16
Qualitätsmanagement
16
Iran
8
Hotel industry
7
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6
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Multi-criteria analysis
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customer satisfaction
4
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Product quality
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3
Airline service quality
2
Analytic network process (ANP)
2
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2
Chinese airlines
2
Customer service
2
Data envelopment analysis (DEA)
2
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Shahin, Arash
Zhang, Yahua
Georgiou, Andreas C.
4
Rupp, Nicholas G.
4
Brueckner, Jan K.
3
DeSimone, Jeff
3
Duru, Okan
3
Girvin, Raquel
3
Gomes, Carlos Francisco
3
Hsu, Wen-Kai K.
3
Huang, Sheng Teng
3
Huang, Show-Hui S.
3
Meldau, Sandrina
3
Prasher, Ajay
3
Akan, Şahap
2
Ali, Faizan
2
Amiri, Maghsoud
2
Andronikidis, Andreas
2
Arabzad, S. Mohammad
2
Awasthi, Anjali
2
Azis, Anton Mulyono
2
Azis, Yudi
2
Bakır, Mahmut
2
Bezerra, George C. L.
2
Bilgihan, Anil
2
Bogicevic, Vanja
2
Bujisic, Milos
2
Bulut, Emrah
2
Charoensook, Chartchai
2
Chen, I-Shuo
2
Dabestani, Reza
2
Del Chiappa, Giacomo
2
Dominic, P. D. D.
2
Erginel, Nihal
2
Fargnoli, Mario
2
Gotzamani, Katerina
2
Gupta, Anchal
2
Gupta, Nitin
2
Haber, Nicolas
2
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2
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International journal of productivity and quality management : IJPQM
3
Journal of air transport management
2
International journal of business information systems : IJBIS
1
International journal of quality & reliability management
1
Source
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ECONIS (ZBW)
7
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1
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
2
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
3
Evaluation and prioritization of
service
quality
dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
4
An assessment of passenger experience at Melbourne Airport
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
54
(
2016
),
pp. 88-92
Persistent link: https://www.econbiz.de/10011602710
Saved in:
5
Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP
Shahin, Arash
;
Pool, Javad Khazaei
;
Poormostafa, Mehdi
- In:
International journal of business information systems : …
15
(
2014
)
1
,
pp. 84-104
Persistent link: https://www.econbiz.de/10010381563
Saved in:
6
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
7
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
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