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~person:"Sharma, Piyush"
~person:"Siciliani, Luigi"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
~type:"article"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Service quality
52
Customer satisfaction
19
Kundenzufriedenheit
19
Hospital
14
Krankenhaus
14
Consumer behaviour
10
Competition
8
Product quality
8
Produktqualität
8
Theorie
8
Theory
8
Wettbewerb
8
Cross-cultural management
7
Quality
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care system
6
USA
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United States
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Beziehungsmarketing
5
Customer service
5
Kundenservice
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Relationship marketing
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Altruism
4
Altruismus
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Bildungsniveau
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Dienstleistungssektor
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Educational achievement
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Großbritannien
4
Intercultural service encounters
4
Service industry
4
United Kingdom
4
Allgemeinbildende Schule
3
Cross-cultural relations
3
Cultural identity
3
Dienstleistung
3
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Systematic review
1
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English
52
Author
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Sharma, Piyush
Siciliani, Luigi
Staiger, Douglas
Han, Heesup
42
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Bruhn, Manfred
26
Shahin, Arash
26
Edvardsson, Bo
23
Hanushek, Eric Alan
22
Sparks, Beverley
21
Knechel, W. Robert
19
Balaji, M. S.
18
Wong, IpKin Anthony
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Zhang, Min
17
Gil Saura, Irene
16
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wirtz, Jochen
16
Rivkin, Steven G.
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
McFadden, Kathleen L.
14
Patterson, Paul G.
14
Qu, Hailin
14
Quick, Reiner
14
Benkenstein, Martin
13
Berry, Leonard L.
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
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The journal of services marketing
9
Journal of health economics
7
Journal of economic behavior & organization : JEBO
4
Regional science & urban economics
3
The Scandinavian journal of economics
3
The journal of economic perspectives : EP ; a journal of the American Economic Association
3
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
A Research Agenda for Service Marketing
1
Annual review of economics
1
Branding and sustainable competitive advantage : building virtual presence
1
Brookings papers on education policy
1
Brookings-Wharton papers on urban affairs
1
Economics of education review
1
Frontiers in health policy research
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of institutional and theoretical economics : JITE
1
Journal of international consumer marketing
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Rivista di politica economica
1
The American economic review
1
The Canadian journal of economics
1
The European journal of health economics
1
The changing hospital industry : comparing not-for-profit and for-profit institutions
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ECONIS (ZBW)
52
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1
Competition, quality and integrated health care
Brekke, Kurt R.
;
Siciliani, Luigi
;
Straume, Odd Rune
- In:
Journal of health economics
95
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014549783
Saved in:
2
The association between bed occupancy rates and hospital quality in the English National Health Service
Bosque-Mercader, Laia
;
Siciliani, Luigi
- In:
The European journal of health economics
24
(
2023
)
2
,
pp. 209-236
Persistent link: https://www.econbiz.de/10014327969
Saved in:
3
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
4
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
5
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
6
Investment and quality competition in healthcare markets
Ghandour, Ziad
;
Siciliani, Luigi
;
Straume, Odd Rune
- In:
Journal of health economics
82
(
2022
),
pp. 1-20
Persistent link: https://www.econbiz.de/10013350387
Saved in:
7
Hospital competition in a national health service : evidence from a patient choice reform
Brekke, Kurt R.
;
Canta, Chiara
;
Siciliani, Luigi
; …
- In:
Journal of health economics
79
(
2021
),
pp. 1-23
Persistent link: https://www.econbiz.de/10013191490
Saved in:
8
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
9
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
10
Do public and private hospitals differ in quality? : evidence from Italy
Moscone, Francesco
;
Siciliani, Luigi
;
Tosetti, Elisa
; …
- In:
Regional science & urban economics
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012521101
Saved in:
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