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~person:"Svari, Sander"
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Svari, Sander
Svensson, Göran
309
Wood, Greg
61
Mysen, Tore
49
Svensson, Goran
33
Padin, Carmen
31
Høgevold, Nils M.
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Callaghan, Michael
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Otero-Neira, Carmen
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Singh, Jang
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Lee, Tzong-ru
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Hutchinson, David
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Rindell, Anne
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Tronvoll, Bård
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Petzer, Daniel J.
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Svensson, Gøran
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Sværi, Sander
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Bas, Turker
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Edvardsson, Bo
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Achard, Paola Olimpia
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Aydinlik, Arzu Ulgen
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The journal of services marketing
4
International journal of quality and service sciences
2
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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1
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
2
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
3
Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.
;
De Meyer, Christine F.
;
Svari, Sander
; …
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 484-496
Persistent link: https://www.econbiz.de/10009672314
Saved in:
4
Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.
;
Meyer, Christine F. De
;
Svari, Sander
; …
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010031684
Saved in:
5
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
6
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-336
Persistent link: https://www.econbiz.de/10009181357
Saved in:
7
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
Saved in:
8
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-46
Persistent link: https://www.econbiz.de/10008370217
Saved in:
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