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~person:"Walsh, Gianfranco"
~subject:"Firm performance"
~subject:"Relationship marketing"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Sammelwerk"
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Firm performance
Relationship marketing
Beziehungsmarketing
25
Consumer behaviour
24
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24
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13
Germany
13
Customer satisfaction
8
Customer service
8
Dienstleistungsqualität
8
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8
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8
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8
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7
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English
19
German
7
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Walsh, Gianfranco
Kumar, V.
58
Han, Heesup
57
Homburg, Christian
48
Hollebeek, Linda D.
45
Vrontis, Demetris
44
Bruhn, Manfred
42
Mattila, Anna S.
39
Verhoef, Peter C.
36
Gil Saura, Irene
35
Svensson, Göran
35
Palmatier, Robert W.
34
Herrmann, Andreas
33
Prentice, Catherine
33
Smith, Alan D.
31
Thurasamy Ramayah
31
Chatterjee, Sheshadri
28
Loureiro, Sandra Maria Correia
28
Kumar, Vikas
26
Agnihotri, Raj
25
Chaudhuri, Ranjan
25
Grewal, Dhruv
25
Parnell, John A.
25
Bang, Nguyen
24
Cheng, T. C. E.
24
Huber, Frank
24
Hyun, Sunghyup Sean
24
Lee, Seoki
24
Thaichon, Park
24
Klaus, Philipp
23
Rahman, Zillur
23
Evanschitzky, Heiner
22
Ndubisi, Nelson Oly
22
Quach, Sara
22
Rather, Raouf Ahmad
22
Wong, IpKin Anthony
22
Hult, G. Tomas M.
21
O'Cass, Aron
21
Ruyter, Ko de
21
Wieseke, Jan
21
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Gottfried Wilhelm Leibniz Universität Hannover
1
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Jahrbuch der Absatz- und Verbrauchsforschung
3
European management journal
2
Journal of business research : JBR
2
Journal of service research
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Psychology & marketing
2
Zeitschrift für Energiewirtschaft : ZfE
2
British journal of management : BJM
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of innovation management
1
International journal of retail & distribution management
1
Marketing : ZFP ; journal of research and management
1
The journal of services marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Yearbook of marketing and consumer research
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ECONIS (ZBW)
26
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1
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10
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26
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date (oldest first)
1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
3
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
4
How to create successful customer experiences? : an empirical investigation of drivers and outcomes and the development of a practical-oriented measurement concept
Labenz, Franziska
-
2019
Persistent link: https://www.econbiz.de/10012019951
Saved in:
5
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
6
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
7
Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Bertram, Matthias
- In:
International journal of innovation management
19
(
2015
)
2
,
pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
Saved in:
8
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
9
Unintended reward costs : the effectiveness of customer referral reward programs for innovative products and services
Dose, David
;
Walsh, Gianfranco
;
Beatty, Sharon E.
; …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
3
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012107178
Saved in:
10
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
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