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~person:"Wang, Edward Shih-tse"
~subject:"Hongkong"
~subject:"Service quality"
~type:"article"
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Service quality
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Wang, Edward Shih-tse
Chen, Ching-fu
6
Chen, Edward K. Y.
6
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4
Rhee, S. Ghon
4
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4
Chan, Ya-hui
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Services marketing quarterly
2
International journal of services and standards
1
The service industries journal
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ECONIS (ZBW)
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Creating positive word-of-mouth promotion through service recovery strategies
Wang, Edward Shih-tse
;
Chang, Shu-yu
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10009745747
Saved in:
2
The influence of perceived justice of service recovery on affective and cognitive trust
Wang, Edward Shih-tse
;
Chen, Lily Shui-lien
- In:
International journal of services and standards
7
(
2011
)
3/4
,
pp. 278-290
Persistent link: https://www.econbiz.de/10009513452
Saved in:
3
Value creation through service cues : the case of the restaurant industry in Taiwan
Cheng, Julian Ming Sung
;
Lin, Julia Ying-chao
;
Wang, …
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10003960078
Saved in:
4
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
Saved in:
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