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~person:"Wirtz, Jochen"
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Wirtz, Jochen
Chew, Patricia
7
Koubaa, Yamen
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Orsingher, Chiara
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Tambyah, Siok Kuan
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Chew, Patricia M.K.
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Chew, Patricia Y. P.
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Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
2
The role of metaperception on the effectiveness of referral reward programs
Wirtz, Jochen
;
Orsingher, Chiara
;
Chew, Patricia
; …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 82-98
Persistent link: https://www.econbiz.de/10009751085
Saved in:
3
The Role of Metaperception on the Effectiveness of Referral Reward Programs
Wirtz, Jochen
;
Orsingher, Chiara
;
Chew, Patricia
; …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 82-98
Persistent link: https://www.econbiz.de/10010075717
Saved in:
4
Essentials of services marketing
Lovelock, Christopher H.
;
Wirtz, Jochen
;
Chew, Patricia
-
2009
Persistent link: https://www.econbiz.de/10004926090
Saved in:
5
The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviour
Wirtz, Jochen
;
Chew, Patricia
- In:
International journal of service industry management : IJSIM
13
(
2002
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10007109775
Saved in:
6
The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behaviour
Wirtz, Jochen
;
Chew, Patricia
- In:
International journal of service industry management : IJSIM
13
(
2002
)
2
,
pp. 141
Persistent link: https://www.econbiz.de/10007109776
Saved in:
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