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~source:"econis"
~subject:"Einzelhandelsbetrieb"
~subject:"Kundenservice"
~type_genre:"Article in journal"
~type_genre:"Aufgabensammlung"
~type_genre:"Hochschulschrift"
~type_genre:"Interview"
~type_genre:"Reprint"
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Search: subject_exact:"Verkäufer"
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Einzelhandelsbetrieb
Kundenservice
Salespeople
1,775
Verkaufspersonal
1,775
Selling
647
Verkauf
647
Beziehungsmarketing
465
Relationship marketing
465
B-to-B-Marketing
222
Business-to-business marketing
222
Consumer behaviour
222
Konsumentenverhalten
222
Arbeitszufriedenheit
157
Job satisfaction
157
USA
157
United States
157
Lieferantenmanagement
156
Supplier relationship management
156
Arbeitsleistung
155
Job performance
155
Customer satisfaction
153
Kundenzufriedenheit
153
Arbeitsverhalten
145
Work behaviour
145
Einzelhandel
140
Retail trade
139
Sales
138
Leistungsmotivation
120
Work motivation
120
Dienstleistungsqualität
118
Service quality
118
Emotion
105
Customer service
95
Führungsstil
88
Leadership style
88
Employee retention
87
Mitarbeiterbindung
87
Sales performance
85
Performance measurement
84
Performance-Messung
84
Theory
81
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Chaker, Nawar N.
3
Yoo, Jaewon
3
Babakus, Emin
2
Barnes, Donald C.
2
Brown, Tom
2
Gierl, Heribert
2
Guchait, Priyanko
2
Kessler-Thönes, Tino
2
Mengüç, Bülent
2
Minelli, Mauro
2
Román, Sergio
2
Sok, Keo Mony
2
Sok, Phyra
2
Stiller, Michael
2
Wang, Chen-Ya
2
Yavas, Ugur
2
Zablah, Alex R.
2
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Akter, Shahriar
1
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1
Andzulis, James
1
Angell, Robert J.
1
Apiradee Wongkitrungrueng
1
Arndt, Aaron D.
1
Arnold, Todd
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Autry, Chad W.
1
Baaklini, Eliane Sam
1
Bacharach, Samuel B.
1
Baker, Thomas L.
1
Balaji, M. S.
1
Bambauer, Silke
1
Bambauer-Sachse, Silke
1
Bamberger, Peter A.
1
Beeler, Lisa L.
1
Beeler-Connelly, Lisa L.
1
Black, William C.
1
Bock, Dora E.
1
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Journal of business research : JBR
7
Journal of service research : JSR
6
Journal of retailing and consumer services
5
The service industries journal
5
International journal of hospitality management
4
Journal of retailing
4
Journal of service research
4
The journal of personal selling & sales management : JPSSM
4
Gabler Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of bank marketing
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Service business
2
SpringerLink / Bücher
2
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
Berufsbildung, Arbeit und Innovation
1
Business process management journal
1
European journal of marketing
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Grundwissen
1
Innovation, Entrepreneurship und Digitalisierung
1
International journal of business excellence
1
International journal of human resource management
1
International journal of retail & distribution management
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing : journal of research and management
1
Marktorientiertes Management
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
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ECONIS (ZBW)
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1
New technology and in-store service encounters : an analysis of coping practices and work experiences among frontline employees
Bäckström, Kristina
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 494-518
Persistent link: https://www.econbiz.de/10014558955
Saved in:
2
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
3
Toward digital service-sales ambidexterity in industrial firms : a microfoundations perspective
Classen, Moritz
-
2022
Persistent link: https://www.econbiz.de/10013348897
Saved in:
4
Exploring the interplay between frontline employees' humour styles in service encounters
Oliveira, Eduardo
- In:
Journal of marketing management : JMM ; journal of the …
40
(
2024
)
1/2
,
pp. 129-150
Persistent link: https://www.econbiz.de/10014549727
Saved in:
5
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
6
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
7
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
8
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
9
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
10
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
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