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de Ruyter, Ko
5
van Dolen, Willemijn
4
van Dolen, Willemijn M.
4
Dabholkar, Pratibha A.
2
Lemmink, Jos
2
Verhagen, Tibert
2
Kolk, Ans
1
Lee, Hsin-Hsuan Meg
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Ruyter, Ko de
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Van Dolen, Willemijn
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de Cremer, David
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Journal of retailing
2
Psychology & marketing
2
California management review : CMR
1
International journal of service industry management : IJSIM
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Journal of business research : JBR
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1
SOCIAL ISSUES - A Fat Debate on Big Food? Unraveling Blogosphere Reactions
Kolk, Ans
;
Lee, Hsin-Hsuan Meg
;
Van Dolen, Willemijn
- In:
California management review : CMR
55
(
2012
)
1
,
pp. 47-74
Persistent link: https://www.econbiz.de/10010041327
Saved in:
2
Consumer Cynicism toward Collective Buying: The Interplay of Others’ Outcomes, Social Value Orientation, and Mood
van Dolen, Willemijn M.
;
de Cremer, David
;
de Ruyter, Ko
- In:
Psychology & marketing
29
(
2012
)
5
,
pp. 306-322
Persistent link: https://www.econbiz.de/10009960995
Saved in:
3
The influence of online store beliefs on consumer online impulse buying: A model and empirical application
Verhagen, Tibert
;
van Dolen, Willemijn
- In:
Information & management : the internat. journal of …
48
(
2011
)
8
,
pp. 320-328
Persistent link: https://www.econbiz.de/10009801828
Saved in:
4
A dual-sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat
Dabholkar, Pratibha A.
;
van Dolen, Willemijn M.
;
de …
- In:
Psychology & marketing
26
(
2009
)
2
,
pp. 145-174
Persistent link: https://www.econbiz.de/10008164165
Saved in:
5
Online purchase intentions: A multi-channel store image perspective
Verhagen, Tibert
;
van Dolen, Willemijn
- In:
Information & management : the internat. journal of …
46
(
2009
)
2
,
pp. 77-83
Persistent link: https://www.econbiz.de/10008884874
Saved in:
6
Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style
van Dolen, Willemijn M.
;
Dabholkar, Pratibha A.
;
de …
- In:
Journal of retailing
83
(
2007
)
3
,
pp. 339-358
Persistent link: https://www.econbiz.de/10007757963
Saved in:
7
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn
;
de Ruyter, Ko
;
Lemmink, Jos
- In:
Journal of business research : JBR
57
(
2004
)
4
,
pp. 437-444
Persistent link: https://www.econbiz.de/10006718852
Saved in:
8
Customer-sales employee encounters: a dyadic perspective
van Dolen, Willemijn
;
Lemmink, Jos
;
de Ruyter, Ko
;
de …
- In:
Journal of retailing
78
(
2002
)
4
,
pp. 265-280
Persistent link: https://www.econbiz.de/10006614853
Saved in:
9
Moderated group chat: an empirical assessment of a new e-service encounter
van Dolen, Willemijn M.
;
Ruyter, Ko de
- In:
International journal of service industry management : IJSIM
13
(
2002
)
5
,
pp. 496
Persistent link: https://www.econbiz.de/10007107747
Saved in:
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