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~subject:"After-sales service"
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After-sales service
Customer service
3,018
Kundenservice
3,018
Beziehungsmarketing
1,116
Relationship marketing
1,116
Dienstleistungsqualität
1,105
Service quality
1,105
Kundenzufriedenheit
973
Customer satisfaction
972
Consumer behaviour
754
Konsumentenverhalten
754
Deutschland
377
Germany
373
Beschwerdemanagement
347
Complaint management
346
Theorie
292
Theory
292
Dienstleistungssektor
258
Service industry
257
Emotion
185
USA
182
United States
182
Dienstleistung
172
Electronic Commerce
142
Einzelhandel
140
Retail trade
137
Services
130
Bundling strategy
129
Leistungsbündel
129
Online retailing
125
Online-Handel
125
E-commerce
123
Arbeitsverhalten
119
Salespeople
119
Verkaufspersonal
119
Work behaviour
119
Qualitätsmanagement
105
Lieferantenmanagement
100
Quality management
100
Supplier relationship management
100
Callcenter
93
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8
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English
8
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Arefi, Majid Feyz
1
Balakumar, Karthikeyan
1
Chen, Mengmiao
1
Gan, Wen-xue
1
Heidari, Omid
1
Houtum, Geert-Jan van
1
Hu, Qiying
1
Jiang, Zhong-Zhong
1
Kiesmüller, Gudrun
1
Kurata, Hisashi
1
Liu, Yong
1
Mehta, Ritu
1
Mirjafari, Masoumeh
1
Nam, Seong-hyun
1
Qin, Xuwei
1
Shao, Lusheng
1
Tavakoli, Gholamreza
1
Verma, Pranay
1
Wei, Hang
1
Zhang, Qi
1
Öner, K. B.
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European journal of operational research : EJOR
2
International journal of production economics
2
International journal of quality and service sciences
2
Journal of retailing and consumer services
2
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ECONIS (ZBW)
8
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1
After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Verma, Pranay
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 595-614
Persistent link: https://www.econbiz.de/10013454244
Saved in:
2
Redesigning after-sales service : impact on incumbent product distribution channels
Mehta, Ritu
;
Balakumar, Karthikeyan
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012430622
Saved in:
3
Decision-making mechanism of online retailer based on additional online comments of consumers
Liu, Yong
;
Gan, Wen-xue
;
Zhang, Qi
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012434222
Saved in:
4
Contract design for equipment after-sales service with business interruption insurance
Qin, Xuwei
;
Shao, Lusheng
;
Jiang, Zhong-Zhong
- In:
European journal of operational research : EJOR
284
(
2020
)
1
,
pp. 176-187
Persistent link: https://www.econbiz.de/10012238638
Saved in:
5
Interaction of after-sales service provider and contract type in a supply chain
Chen, Mengmiao
;
Hu, Qiying
;
Wei, Hang
- In:
International journal of production economics
193
(
2017
),
pp. 514-527
Persistent link: https://www.econbiz.de/10011758504
Saved in:
6
Designing conceptual model of after-sales services, in companies producing the capital goods, with the idea of value co-creation
Tavakoli, Gholamreza
;
Arefi, Majid Feyz
;
Heidari, Omid
; …
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10011587038
Saved in:
7
On the upgrading policy after the redesign of a component for reliability improvement
Öner, K. B.
;
Kiesmüller, Gudrun
;
Houtum, Geert-Jan van
- In:
European journal of operational research : EJOR
244
(
2015
)
3
,
pp. 867-880
Persistent link: https://www.econbiz.de/10011289868
Saved in:
8
After-sales service competition in a supply chain : does uncertainty affect the conflict between profit maximization and customer satisfaction?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
144
(
2013
)
1
,
pp. 268-280
Persistent link: https://www.econbiz.de/10009773133
Saved in:
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