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Arbeitsverhalten
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
39
Relationship marketing
39
Work behaviour
34
Customer citizenship behavior
33
Dienstleistungsqualität
23
Service quality
23
Customer satisfaction
22
Kundenzufriedenheit
22
customer citizenship behavior
12
Emotion
9
Brand management
8
Markenführung
8
Corporate social responsibility
7
Corporate Social Responsibility
6
Value co-creation
6
Confidence
4
Customer integration
4
Customer value
4
Dienstleistungssektor
4
Kundenintegration
4
Service industry
4
Social Web
4
Social web
4
Vertrauen
4
Beschwerdemanagement
3
Betriebliche Wertschöpfung
3
Brand image
3
Complaint management
3
Corporate reputation
3
Customer citizenship behavior (CCB)
3
Customer participation
3
Customer participation behavior
3
Einzelhandel
3
Firmenimage
3
Kundenwert
3
Markenimage
3
Personality psychology
3
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Undetermined
28
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1
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Article
34
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Article in journal
34
Aufsatz in Zeitschrift
34
Language
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English
34
Author
All
Gong, Taeshik
4
Cossío-Silva, Francisco-José
2
Revilla Camacho, Maria Angeles
2
Vega Vázquez, Manuela
2
Wang, Chen-Ya
2
Agnihotri, Arpita
1
Akbari, Mohsen
1
Baker, Melissa A.
1
Balaji, M. S.
1
Benkenstein, Martin
1
Bhattacharya, Saurabh
1
Cai, Jian
1
Chan, Kimmy Wa
1
Chen, Po-Ju
1
Chiang, Hsu-Hsin
1
Chiu, Yen-Ting Helena
1
Choi, Laee
1
Chu, Candace
1
Cintamür, İsmail Gökhan
1
Curth, Susanne
1
Dung Minh Nguyen
1
Esmaeilpour, Reza
1
Guan, Xinhua
1
Guo, Gongxing
1
Gupta, Suraksha
1
Han, Tzu-Shian
1
Harsono, Soni Sisbudi
1
Hiram Ting
1
Hogreve, Jens
1
Hu, JiaJing
1
Huan, Tzung-cheng
1
Huang, Stephen Chi-Tsun
1
Hur, Won-Moo
1
Hwang, Kumju
1
Jang, Jichul
1
Jung, Chang Mo
1
Jung, Jin Ho
1
Kajendra, K.
1
Kim, Kawon
1
Kim, Minjung
1
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Published in...
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Journal of business research : JBR
5
International journal of hospitality management
2
Journal of service theory and practice
2
Service business
2
Corporate reputation review
1
Corporate social responsibility and environmental management
1
Economic research
1
Finance research letters
1
International journal of business and economics
1
International journal of consumer studies
1
Inventi impact: retailing & consumer services
1
Journal of financial services marketing
1
Journal of hospitality marketing & management
1
Journal of marketing for higher education
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Market : review for marketing theory and practice
1
Psychology & marketing
1
Service science
1
South Asian journal of management : SAJM
1
The journal of asset management
1
The journal of consumer marketing
1
The journal of product & brand management
1
The journal of services marketing
1
The service industries journal
1
Tourism management : research, policies, practice
1
Young consumers : insight and ideas for responsible marketers
1
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ECONIS (ZBW)
34
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
Exploring
customer
citizenship
behavior
through customer-organization identification
Xie, Lishan
;
Zhang, Wenxuan
;
Guan, Xinhua
;
Huan, Tzung-cheng
- In:
Service science
16
(
2024
)
1
,
pp. 55-68
Persistent link: https://www.econbiz.de/10014564183
Saved in:
3
Customer service quality, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram
;
Lemine, Mouna Sidi
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
Saved in:
4
The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam
;
Esmaeilpour, Reza
;
Akbari, Mohsen
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
Saved in:
5
The role of gamification in
customer
citizenship
behavior
on China's microfinance platforms
Liu, Aiping
;
Urquía-Grande, Elena
;
López-Sánchez, Pilar
- In:
Finance research letters
63
(
2024
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014531490
Saved in:
6
Doing good for good : how does corporate social responsibility drive
customer
citizenship
behavior
? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
7
Linking customer justice perception, customer support perception, and
customer
citizenship
behavior
to corporate reputation : evidence from the airline industry
Cintamür, İsmail Gökhan
- In:
Corporate reputation review
26
(
2023
)
2
,
pp. 111-132
Persistent link: https://www.econbiz.de/10014327297
Saved in:
8
Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Agnihotri, Arpita
;
Bhattacharya, Saurabh
;
Gupta, Suraksha
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014331848
Saved in:
9
Corporate social responsibility authenticity as an antecedent to
customer
citizenship
behavior
: evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
10
I know you, you know me : the effects of customer empathy and employee self-disclosure on
customer
citizenship
behavior
Kim, Misun
;
Jang, Jichul
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 23-45
Persistent link: https://www.econbiz.de/10014301936
Saved in:
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