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~subject:"Betriebliche Wertschöpfung"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Innovation"
~subject:"Services marketing"
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Subject
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Betriebliche Wertschöpfung
Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
Innovation
Services marketing
Dienstleistung
5,440
Services
3,662
Dienstleistungssektor
1,224
Service industry
1,131
Deutschland
744
Theorie
717
Theory
714
Germany
666
Service quality
666
Beziehungsmarketing
436
Relationship marketing
435
Innovationsmanagement
402
Service
392
service
384
Marketing
375
Innovation management
367
Management
354
Dienstleistungsmanagement
339
Service management
335
Konsumentenverhalten
329
Dienstleistungsmarketing
319
Service innovation
290
Kundenzufriedenheit
284
Business services
273
Unternehmensdienstleistung
272
USA
258
United States
246
Dienstleistungshandel
242
Trade in services
241
Dienstleistungsinnovation
235
Customer integration
214
Kundenintegration
214
Value creation
205
Welt
195
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less ...
Online availability
All
Undetermined
643
Free
171
Type of publication
All
Article
1,168
Book / Working Paper
634
Journal
11
Other
1
Type of publication (narrower categories)
All
Article in journal
986
Aufsatz in Zeitschrift
986
Hochschulschrift
184
Aufsatz im Buch
180
Book section
180
Thesis
143
Graue Literatur
114
Non-commercial literature
114
Collection of articles of several authors
94
Sammelwerk
94
Working Paper
54
Arbeitspapier
53
Aufsatzsammlung
52
Lehrbuch
46
Case study
40
Fallstudie
40
Konferenzschrift
39
Textbook
36
Bibliografie enthalten
31
Bibliography included
31
Conference proceedings
22
Forschungsbericht
14
Handbook
12
Handbuch
12
Conference paper
10
Konferenzbeitrag
10
Guidebook
9
Ratgeber
9
Amtsdruckschrift
5
Collection of articles written by one author
5
Government document
5
Sammlung
5
Dissertation u.a. Prüfungsschriften
4
Bibliografie
3
Fallstudiensammlung
3
Statistik
3
Advisory report
2
Article
2
Gutachten
2
Mehrbändiges Werk
2
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Language
All
English
1,332
German
460
French
15
Polish
6
Spanish
6
Undetermined
6
Swedish
2
Finnish
1
Italian
1
Russian
1
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Author
All
Bruhn, Manfred
37
Gustafsson, Anders
19
Witell, Lars
19
Edvardsson, Bo
18
Meffert, Heribert
18
Hadwich, Karsten
11
Kleinaltenkamp, Michael
11
Gallouj, Fai͏̈z
10
Hipp, Christiane
10
Kowalkowski, Christian
10
Fließ, Sabine
9
Grönroos, Christian
9
Kristensson, Per
9
Miles, Ian D.
9
Stauss, Bernd
9
Bitner, Mary Jo
8
Huang, Ming-Hui
8
Jaakkola, Elina
8
Meyer, Anton
8
Sundbo, Jon
8
Tronvoll, Bård
8
Benkenstein, Martin
7
Bouwman, Harry
7
Helkkula, Anu
7
Polese, Francesco
7
Rubalcaba-Bermejo, Luis
7
Strandvik, Tore
7
Vargo, Stephen L.
7
Carrubbo, Luca
6
Ganz, Walter
6
Gremler, Dwayne D.
6
Herstatt, Cornelius
6
Hogreve, Jens
6
Liljander, Veronica
6
McColl-Kennedy, Janet R.
6
Patrício, Lia
6
Rust, Roland T.
6
Schmitz, Gertrud
6
Zeithaml, Valarie A.
6
Benoit, Sabine
5
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Institution
All
Springer Fachmedien Wiesbaden
9
Edward Elgar Publishing
4
Nomos Verlagsgesellschaft
4
Verlag Dr. Kovač
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Deutschland / Bundesministerium für Bildung und Forschung
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fraunhofer-Institut für System- und Innovationsforschung
3
IGI Global
3
Zentrum für Europäische Wirtschaftsforschung
3
Center for Leading Innovation & Cooperation
2
Duncker & Humblot
2
Eric Cuvillier <Firma>
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Svenska Handelshögskolan <Helsinki>
2
Universität Potsdam
2
American Marketing Association
1
Autohaus Buch und Formular
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Services Marketing <1, 1981, Orlando, Fla.>
1
Department of Economics, Lerner College of Business and Economics
1
Deutscher Betriebswirte-Verlag GmbH
1
Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dienstleistungsmarketing-Workshop <8, 2001, Innsbruck>
1
Dienstleistungstagung <6, 2006, Berlin>
1
Dienstleistungstagung <7, 2008, Berlin>
1
Dortmunder Energie- und Wasserversorgung GmbH
1
European Committee for Standardization
1
Europäische Kommission
1
Europäische Kommission / Consumers, Health, Agriculture and Food Executive Agency
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU
1
Europäische Kommission / Generaldirektion Justiz und Verbraucher
1
Europäische Kommission / Generaldirektion Kommunikation
1
Europäische Kommission / Generaldirektion Unternehmen und Industrie
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fidschi
1
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Published in...
All
SpringerLink / Bücher
52
The journal of services marketing
47
Journal of service management
44
The service industries journal
44
Journal of business research : JBR
42
Journal of service research : JSR
36
International journal of hospitality management
22
Journal of service research
21
Journal of retailing and consumer services
19
Services marketing quarterly
19
Springer eBook Collection / Business and Economics
17
The journal of business & industrial marketing
17
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of production economics
14
International journal of services technology and management
14
Service business
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
The handbook of innovation and services : a multi-disciplinary perspective
13
International journal of quality and service sciences
12
European journal of marketing : EJM
11
European review of service economics and management
11
Fokus Dienstleistungsmarketing
11
Gabler Edition Wissenschaft
11
International journal of services and operations management
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
International journal of contemporary hospitality management
10
Research
10
Schriftenreihe innovatives Dienstleistungsmanagement
9
International journal of innovation management
7
Managing service quality : MSQ ; an international journal
7
Mobile service innovation and business models
7
Research policy : policy, management and economic studies of science, technology and innovation
7
Springer eBook Collection
7
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
6
Journal of service theory and practice
6
Journal of the Academy of Marketing Science
6
Public management review
6
Springer Gabler Research
6
AMS review : official publication of the Academy of Marketing Science
5
more ...
less ...
Source
All
ECONIS (ZBW)
1,783
USB Cologne (EcoSocSci)
15
RePEc
6
ArchiDok
5
EconStor
4
BASE
1
Showing
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71
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
72
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
73
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
74
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
75
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
76
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
77
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
78
Factors that influence service innovation : a systematic approach and a categorization proposal
Peixoto, Marcus Rodrigues
;
Paula, Fabio de Oliveira
; …
- In:
European journal of innovation management
26
(
2023
)
5
,
pp. 1189-1213
Persistent link: https://www.econbiz.de/10014338514
Saved in:
79
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
80
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
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