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~subject:"Beziehungsmarketing"
~subject:"Electronic Banking"
~subject:"Kundenservice"
~type_genre:"Aufsatz im Buch"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Search: "Dienstleistungsqualität"
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Beziehungsmarketing
Electronic Banking
Kundenservice
Dienstleistungsqualität
1,198
Service quality
1,197
Relationship marketing
198
Qualitätsmanagement
179
Quality management
178
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168
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168
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160
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160
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136
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97
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57
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57
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55
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40
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40
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36
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36
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36
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35
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35
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35
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34
Product quality
34
Produktqualität
34
Services marketing
34
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33
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33
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32
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227
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115
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94
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81
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81
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51
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7
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5
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4
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4
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4
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3
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3
Gouthier, Matthias H. J.
3
Hadwich, Karsten
3
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3
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2
Berry, Leonard L.
2
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2
Dreyer, Axel
2
Edvardsson, Bo
2
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2
Hansen, Ursula
2
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2
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2
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2
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2
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2
Ray, Nilanjan
2
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2
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2
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2
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1
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1
Adom, Kwame
1
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1
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1
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1
Aji, Bagus Wicaksono
1
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1
Al Sawalqa, Fawzi A.
1
Al-Hakmani, Ali
1
AlKhatib, Khalid
1
Alaiad, Ahmad
1
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1
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
9
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
8
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
5
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
5
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
4
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
4
Interaktionen im Dienstleistungsbereich
4
Service quality and management
4
Electronic Services
3
Handbook of research on customer engagement
3
Kundenbeziehungen im Dienstleistungsbereich
3
Marketing in the new global order : challenges and opportunities
3
Online banking security measures and data protection
3
Recent developments in Vietnamese business and finance
3
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
3
A Research Agenda for Service Marketing
2
Customer Experience : Forum Dienstleistungsmanagement
2
Dienstleistungscontrolling
2
E-manufacturing and E-service strategies in contemporary organizations
2
Erfolgswissen von 12 bekannten Managementtrainern
2
Grundlagen des After Sales Marketing
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of services and operations management
2
Kulturmarketing
2
Kundenorientierung im Touristikmanagement
2
Management research review
2
Professionalisierung im Sportmanagement : Beiträge des 1. Kölner Sportökonomie-Kongresses
2
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
2
Strategies and tools for managing connected consumers
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
A handbook of management theories and models for office environments and services
1
AI-driven marketing research and data analytics
1
Advances in applied business research : the L.A.B.S. initiative
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
An introduction to industrial service design
1
Applied economics, business and development
1
Arbeitsmarktpolitik in der sozialen Marktwirtschaft : vom Arbeitsförderungsgesetz zum Sozialgesetzbuch II und III
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Bank 2025 : digital meets stationär
1
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ECONIS (ZBW)
253
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1
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
2
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
3
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
4
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
5
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
6
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
7
Optimizing customer service with chatbots
Şimşek, Ahmet Bahadır
- In:
Intelligent optimization techniques for business analytics
,
(pp. 236-254)
.
2024
Persistent link: https://www.econbiz.de/10014578627
Saved in:
8
Quality of online customer service at a telecommunication company in Zimbabwe during the COVID-19 Pandemic
Mamwadi, Samuel
;
Bigirimana, Stanislas
- In:
AI-driven marketing research and data analytics
,
(pp. 281-308)
.
2024
Persistent link: https://www.econbiz.de/10014559102
Saved in:
9
Embracing Fintech applications in the banking sector vis-á-vis service quality
Verma, Jyoti
;
Gagandeep
- In:
Contemporary studies of risks in emerging technology
,
(pp. 207-219)
.
2023
Persistent link: https://www.econbiz.de/10014325749
Saved in:
10
Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin
;
Perrigot, Rozenn
;
Cliquet, Gérard
- In:
Networks in International Business : Managing …
,
(pp. 171-200)
.
2023
Persistent link: https://www.econbiz.de/10013539428
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