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~subject:"Beziehungsmarketing"
~subject:"Online-Handel"
~type:"book"
~type_genre:"Case study"
~type_genre:"Graue Literatur"
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Beziehungsmarketing
Online-Handel
Customer service
173
Kundenservice
173
Deutschland
50
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50
Theorie
43
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43
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38
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25
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25
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Bijmolt, Tammo H. A.
3
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3
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2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Working papers / Center for Information Systems Research, CISR
1
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ECONIS (ZBW)
52
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1
Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin
-
2022
Persistent link: https://www.econbiz.de/10013188011
Saved in:
2
When offline stores reduce online returns
Hirche, Christian F.
;
Bijmolt, Tammo H. A.
;
Gijsenberg, …
-
2021
Persistent link: https://www.econbiz.de/10012522241
Saved in:
3
Promoting product returns : effects of price reductions on customer return behavior
Hirche, Christian F.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522247
Saved in:
4
Asking less, getting ,ore? : the influence of fixed-fee and threshold-based free shipping on online orders and returns
Hirche, Christian A.
;
Gijsenberg, Maarten J.
;
Bijmolt, …
-
2021
Persistent link: https://www.econbiz.de/10012522250
Saved in:
5
Vehicle routing and time slot management in online retailing
Visser, Thomas R.
-
2019
Persistent link: https://www.econbiz.de/10012150610
Saved in:
6
Services im Omnichannel Handel : eine kundenorientierte Sichtweise
Rock, Stefan
-
2017
Persistent link: https://www.econbiz.de/10011880188
Saved in:
7
Free shipping and product returns
Shehu, Edlira
;
Papies, Dominik
;
Neslin, Scott A.
-
2016
Persistent link: https://www.econbiz.de/10011756740
Saved in:
8
Optimization approaches for the traveling salesman problem with drone
Agatz, Niels
;
Bouman, Paul
;
Schmidt, Marie
-
2015
Persistent link: https://www.econbiz.de/10011342664
Saved in:
9
Dominance of affective over cognitive customer satisfaction in satisfaction-loyalty relationship in service encounters
Sinha, P. K.
;
Mishra, Hari Govind
;
Kaul, Surabhi
-
2014
Persistent link: https://www.econbiz.de/10010337509
Saved in:
10
Customer journeys in business support services
2013
Persistent link: https://www.econbiz.de/10010338247
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