Mahmud, Khaled; Joarder, Md. Mahbubul Alam; Sakib, Kazi - In: Journal of open innovation : technology, market, and … 9 (2023) 2, pp. 1-21
, a measurement scheme for customer readiness specifically for fintech is absent. We conduct a National Citizen Survey in … dimensions. In this paper, we propose the Customer Fintech Readiness (CFR) index to assess readiness to adopt and use customer … contingent adjustments. We find that customers in Bangladesh lag behind in readiness for fintech. Our dimension specific scores …