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~subject:"Bundling strategy"
~subject:"Business process management"
~subject:"Krankenhaus"
~subject:"Relationship marketing"
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Bundling strategy
Business process management
Krankenhaus
Relationship marketing
Service management
1,746
Dienstleistungsmanagement
1,581
Dienstleistung
330
Service quality
275
Dienstleistungsqualität
273
Deutschland
260
Germany
256
Dienstleistungssektor
250
Theory
241
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240
Service industry
236
Beziehungsmarketing
232
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222
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155
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118
Services marketing
118
Customer satisfaction
117
Kundenzufriedenheit
116
Prozessmanagement
101
Hotel industry
93
Hotellerie
93
USA
91
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91
service management
89
Customer service
87
Leistungsbündel
86
Kundenservice
85
Customer integration
84
Kundenintegration
84
Dienstleistungsbetrieb
83
Qualitätsmanagement
82
Consumer behaviour
79
Konsumentenverhalten
79
Quality management
78
Hospital
69
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66
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Bruhn, Manfred
10
Stauss, Bernd
10
Gebauer, Heiko
5
Aflaki, Sam
4
Baglieri, Enzo
4
Chase, Richard B.
4
Hadwich, Karsten
4
Harvey, Jean
4
Kowalkowski, Christian
4
Popescu, Ioana
4
Sydow, Jörg
4
Angelis, Jannis
3
Fließ, Sabine
3
Gouthier, Matthias H. J.
3
Gustafsson, Anders
3
Heinonen, Kristina
3
Hoefert, Hans-Wolfgang
3
Johnston, Robert
3
Lasshof, Britta
3
Luczak, Holger
3
Maas, Peter
3
Nicholls, Richard
3
Parry, Glenn
3
Pfannstiel, Mario A.
3
Rasche, Christoph
3
Strandvik, Tore
3
Weinmann, Markus
3
Wildemann, Horst
3
Altinay, Levent
2
Amorim, Marlene
2
Ashkanasy, Neal M.
2
Balderjahn, Ingo
2
Berry, Leonard L.
2
Bouncken, Ricarda B.
2
Burr, Wolfgang
2
Cassack, Ingo
2
Cheung, Fung Yi Millissa
2
Dasu, Sriram
2
Diao, Yixin
2
Edvardsson, Bo
2
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Springer Gabler <Firma>
2
Deutschland / Bundesministerium für Bildung und Forschung
1
Dienstleistungstagung <8, 2010, Berlin>
1
International Conference on Services Management <North Cyprus)>
1
QUIS <11, 2009, Wolfsburg>
1
Springer Fachmedien Wiesbaden
1
UBS AG
1
Universität Bremen
1
Universität St. Gallen
1
Universität Ulm
1
Vandenhoeck & Ruprecht
1
Verlag für Verwaltungswissenschaft ein Imprint von Clemens Lorei
1
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
1
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Journal of service management
12
SpringerLink / Bücher
9
International journal of hospitality management
7
Journal of service research : JSR
7
International journal of services and operations management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
Gabler Edition Wissenschaft
5
International journal of contemporary hospitality management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Journal of business research : JBR
5
The journal of business & industrial marketing
5
The journal of services marketing
5
Tourism management : research, policies, practice
5
Führung und Management im Krankenhaus
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
Management decision : MD
4
Service Value als Werttreiber : Konzepte, Messung und Steuerung
4
Services marketing quarterly
4
Springer eBook Collection
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Die Betriebswirtschaft : DBW
3
Harvard business review : HBR
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of quality and service sciences
3
Journal of retailing and consumer services
3
Manufacturing & service operations management : M & SOM
3
Neue betriebswirtschaftliche Forschung : Nbf
3
Schriftenreihe innovatives Dienstleistungsmanagement
3
Service design and delivery
3
Springer eBook Collection / Business and Economics
3
Vom Produkt- zum Dienstleistungsgeschäft : Marketingstrategien für reife Märkte ; [Frühjahrstagung der Wissenschaftlichen Gesellschaft für Innovatives Marketing (WiGIM) ; am 13. März 2008]
3
Wissenschaft & Praxis
3
Zukunftsorientierter Wandel im Krankenhausmanagement : Outsourcing, IT-Nutzenpotenziale, Kooperationsformen, Change Management
3
Advances in logistics, operations, and management science (ALOMS) book series
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
2
Basler Schriften zum Marketing
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Dienstleistungsmodellierung 2010 : interdisziplinäre Konzepte und Anwendungsszenarien ; [die Tagung fand am 24. März 2010 an der Alpen-Adria-Universität Klagenfurt, Österreich, im Rahmen der Konferenz "Modellierung 2010" statt]
2
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ECONIS (ZBW)
456
Other ZBW resources
1
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1
Towards a lightweight framework for service management evaluation in SMEs
Feversani, Daniela Patricia
;
Castro Martínez, María …
- In:
Information systems and e-business management : ISeB
21
(
2023
)
1
,
pp. 81-122
Persistent link: https://www.econbiz.de/10014252204
Saved in:
2
Facility management services in UK hospitals : in-house or outsourcing
Podaneva, Alena
;
Picard, Pierre M.
-
2023
Persistent link: https://www.econbiz.de/10014472577
Saved in:
3
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
4
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
5
Challenges in re-designing operations and jobs to embody AI and robotics in services : findings from a case in the hospitality industry
Mingotto, Erica
;
Montaguti, Federica
;
Tamma, Michele
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 493-510
Persistent link: https://www.econbiz.de/10012666402
Saved in:
6
Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel
- In:
European research studies
24
(
2021
)
4B
,
pp. 87-94
Persistent link: https://www.econbiz.de/10012806132
Saved in:
7
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Over 33 years of the hospitality research : a bibliometric review of the International Journal of Contemporary Hospitality Management
Sharma, Gagan Deep
;
Taheri, Babak
;
Gupta, Mansi
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2564-2589
Persistent link: https://www.econbiz.de/10014314804
Saved in:
10
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
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