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~subject:"Call centre"
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Search: subject_exact:"Warteschlangensystem"
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Call centre
Warteschlangentheorie
2,215
Queueing theory
2,214
Theorie
372
Theory
372
Markov chain
209
Markov-Kette
209
Scheduling problem
177
Scheduling-Verfahren
177
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172
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172
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167
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166
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166
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164
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137
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135
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125
Queueing
107
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98
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Spieltheorie
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Game theory
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91
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91
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84
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84
Consumer behaviour
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Konsumentenverhalten
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74
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74
Probability theory
72
Wahrscheinlichkeitsrechnung
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Callcenter
71
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71
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Mandelbaum, Avishai
6
Jouini, Oualid
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Dallery, Yves
4
Gans, Noah
4
Legros, Benjamin
4
Shen, Haipeng
4
Stolletz, Raik
4
Akşin, Zeynep
3
Emadi, Seyed Morteza
3
Gurvich, Itai
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Helber, Stefan
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Ibrahim, Rouba
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Koole, Ger M.
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Sakov, Anat
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2
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Deshpande, Vinayak
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Ding, Sihan
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Köller, Frank
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Lee, Hsiao-hui
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Manitz, Michael
2
Mei, R. D. van der
2
Perry, Ohad
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Tezcan, Tolga
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Ward, Amy R.
2
Zeltyn, Sergey
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Zhang, Jiheng
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Afèche, Philipp
1
Aguir, M. Salah
1
Aguir, Salah
1
Aktekin, Tevfik
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10
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8
OR spectrum : quantitative approaches in management
6
European journal of operational research : EJOR
4
Operations research
4
International journal of production economics
3
Production and operations management : an international journal of the Production and Operations Management Society
3
Computers & operations research : and their applications to problems of world concern ; an international journal
2
Diskussionspapiere der Wirtschaftswissenschaftlichen Fakultät / Wirtschaftswissenschaftliche Fakultät, Universität Hannover : Hannover economic papers (HEP)
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1
Journal of the American Statistical Association : JASA
1
Lecture notes in economics and mathematical systems : LNEMS
1
MCQT'10 : computational methods and applications in queueing theory
1
Omega : the international journal of management science
1
Operations research perspectives
1
Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003), Heidelberg, September 3 - 5, 2003 ; with 51 tables
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
1
Service science
1
Simon Business School working paper
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Supply Chain Management und Logistik : Optimierung, Simulation, Decision Support ; mit 84 Tabellen
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ECONIS (ZBW)
71
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1
Can customer arrival rates be modelled by sine waves?
Chen, Ningyuan
;
Gürlek, Ragıp
;
Lee, Donald K. K.
; …
- In:
Service science
16
(
2024
)
2
,
pp. 70-84
Persistent link: https://www.econbiz.de/10014564195
Saved in:
2
A fast staffing algorithm for multistage call centers with impatient customers and time-dependent overflow
Manitz, Michael
;
Piehl, Marc-Philip
- In:
Central European journal of operations research
32
(
2024
)
3
,
pp. 763-791
Persistent link: https://www.econbiz.de/10014582854
Saved in:
3
Tackling customer wait times : advanced techniques for call centre optimization
Dwivedi, Dwijendra Nath
;
Khashouf, Shafik
- In:
Intelligent optimization techniques for business analytics
,
(pp. 255-267)
.
2024
Persistent link: https://www.econbiz.de/10014578628
Saved in:
4
A semiparametric Bayesian model for queueing arrival processes : an application to call centers
Kuzu, Kaan
;
Soyer, Refik
;
Tarimcilar, Murat T.
- In:
Production and operations management : the flagship …
32
(
2023
)
10
,
pp. 3266-3285
Persistent link: https://www.econbiz.de/10014430727
Saved in:
5
Optimally scheduling heterogeneous impatient customers
Bassamboo, Achal
;
Randhawa, Ramandeep
;
Wu, Chenguang Allen
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 1066-1080
Persistent link: https://www.econbiz.de/10014302836
Saved in:
6
Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
Nourbakhsh, Vahid
;
Turner, John
- In:
Computers & operations research : and their …
137
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013197619
Saved in:
7
Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan
;
Emadi, Seyed Morteza
;
Deshpande, …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
Saved in:
8
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
9
Don't call us, we'll call you : an empirical study of caller behavior under a callback option
Hathaway, Brett A.
;
Emadi, Seyed Morteza
;
Deshpande, Vinayak
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1508-1526
Persistent link: https://www.econbiz.de/10012506002
Saved in:
10
Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem
;
Weverbergh, Marcel
;
Franses, …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 227-240
Persistent link: https://www.econbiz.de/10012544961
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