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~subject:"Callcenter"
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Callcenter
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7
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dynamic programming
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contact centers
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multiskill call centers
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staffing
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Koole, Ger M.
8
Jouini, Oualid
3
Pot, Auke
3
Bhulai, Sandjai
2
Chan, Wyean
1
Dallery, Yves
1
Ding, Sihan
1
Jiménez, Tania
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L'Ecuyer, Pierre
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Legros, Benjamin
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Liao, Shuangqing
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Mei, R. D. van der
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Manufacturing & service operations management : M & SOM
4
European journal of operational research : EJOR
2
OR spectrum : quantitative approaches in management
2
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ECONIS (ZBW)
8
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1
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
2
On the estimation of the true demand in call centers with redials and reconnects
Ding, Sihan
;
Koole, Ger M.
;
Mei, R. D. van der
- In:
European journal of operational research : EJOR
246
(
2015
)
1
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011341649
Saved in:
3
Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Saved in:
4
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing
;
Koole, Ger M.
;
Van Delft, Christian
; …
- In:
OR spectrum : quantitative approaches in management
34
(
2012
)
3
,
pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
Saved in:
5
Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
Saved in:
6
Simple methods for shift scheduling in multiskill call centers
Bhulai, Sandjai
;
Koole, Ger M.
;
Pot, Auke
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 411-420
Persistent link: https://www.econbiz.de/10003747824
Saved in:
7
A simple staffing method for multiskill call centers
Pot, Auke
;
Bhulai, Sandjai
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 421-428
Persistent link: https://www.econbiz.de/10003747828
Saved in:
8
Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
Jiménez, Tania
;
Koole, Ger M.
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 413-422
Persistent link: https://www.econbiz.de/10002094592
Saved in:
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