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~subject:"Complaint management"
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Search: subject:"positive word of mouth"
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Complaint management
Viral marketing
49
Virales Marketing
49
Consumer behaviour
45
Konsumentenverhalten
45
Beziehungsmarketing
27
Relationship marketing
27
Customer satisfaction
22
Kundenzufriedenheit
22
Dienstleistungsqualität
16
Service quality
16
Brand management
14
Markenführung
14
positive word-of-mouth
13
Brand image
12
Markenimage
12
Positive word of mouth
11
Positive word-of-mouth
11
Confidence
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Vertrauen
10
positive word of mouth
10
Brand
7
Markenartikel
7
Brand loyalty
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Social Web
6
Social web
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Beschwerdemanagement
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Trust
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Arbeitsverhalten
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Arbeitszufriedenheit
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Corporate Social Responsibility
4
Corporate social responsibility
4
Einzelhandel
4
Hospital
4
Job satisfaction
4
Krankenhaus
4
Markentreue
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Positive Word of Mouth
4
Retail trade
4
Work behaviour
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Arthurs, Jonathan
1
Balaji, M. S.
1
Caillier, James Gerard
1
Fon Sim Ong
1
Griffis, Stanley E.
1
Harun, Ahasan
1
Joireman, Jeff
1
Jones, Angela L.
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Liu, Richie L.
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Miller, Jason
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Prybutok, Victor R.
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Rokonuzzaman, Md
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Sidhu, Sarabjit Kaur
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International journal of physical distribution and logistics management
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing and consumer services
1
Public performance & management review
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ECONIS (ZBW)
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Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
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2
The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Jones, Angela L.
;
Miller, Jason
;
Whipple, Judith M.
; …
- In:
International journal of physical distribution and …
54
(
2024
)
1
,
pp. 40-60
Persistent link: https://www.econbiz.de/10014466376
Saved in:
3
A public organization provided a poor service : is there anything they can do to make it right with the citizen?
Caillier, James Gerard
- In:
Public performance & management review
46
(
2023
)
6
,
pp. 1469-1501
Persistent link: https://www.econbiz.de/10014414145
Saved in:
4
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
5
It's all good : corporate social responsibility reduces negative and promotes positive responses to service failures among value-aligned customers
Joireman, Jeff
;
Smith, Dustin
;
Liu, Richie L.
;
Arthurs, …
- In:
Journal of public policy & marketing : JPP & M ; an …
34
(
2015
)
1
,
pp. 32-49
Persistent link: https://www.econbiz.de/10011293445
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