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~subject:"Complaint management"
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Search: subject_exact:"Nationalchina"
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Subject
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Complaint management
Taiwan
11,000
China
1,450
Südkorea
1,395
South Korea
1,355
Hongkong
736
Hong Kong
696
Japan
674
Auslandsinvestition
632
Foreign investment
629
Singapur
575
International economic relations
572
Internationale Wirtschaftsbeziehungen
572
Singapore
558
Wirtschaftswachstum
543
USA
532
United States
525
Economic growth
520
Börsenkurs
448
Share price
448
Estimation
409
Schätzung
409
Consumer behaviour
378
Firm performance
378
Konsumentenverhalten
378
Unternehmenserfolg
378
Theorie
374
Theory
374
Stock market
361
Aktienmarkt
360
Entwicklung
354
Economic development
348
Industrie
310
Manufacturing industries
299
Dienstleistungsqualität
291
Service quality
291
Innovation
283
Comparison
276
Vergleich
276
Capital income
267
Kapitaleinkommen
267
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16
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16
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16
Case study
1
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1
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English
16
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Lin, Wen-bao
2
Wang, Edward Shih-tse
2
Béal, Mathieu
1
Chang, Dong-shang
1
Chang, Jui-huang
1
Chang, Shu-yu
1
Chang, Wei-Lung
1
Chen, Lily Shui-lien
1
Chen, Ling-hsiu
1
Cheng Boon Liat
1
Chung, Jenq-hann
1
Ding, May-Ching
1
Gan, Ching Chuan
1
Grégoire, Yany
1
Ho, Ching-Wei
1
Hsu, Chin-tien
1
Hsu, Meng-hui
1
Hu, Hsiu-hua
1
Huang, Min-Hsin
1
Imrie, Brian C.
1
Kuo, Ying-feng
1
Lee, Wen-ruey
1
Leung, Rosanna
1
Lii, Yuan-Shuh
1
Lin, Tai-An
1
Liu, Hsiang-Te
1
Lo, Yu Husan
1
Mattila, Anna S.
1
Poh Theng Loo
1
Sabadie, William
1
Shaheen Mansori
1
Su, Ching-shu
1
Tsai, Chen-tsang Simon
1
Wang, Chen-ya
1
Wen, Yung-Sung
1
Wu, Cou-chen
1
Yen, Shih-ting
1
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The service industries journal
4
The journal of services marketing
2
Electronic commerce research and applications
1
International journal of economics and business research
1
International journal of services and standards
1
Journal of air transport management
1
Journal of consumer behaviour : an international research review
1
Journal of global marketing
1
Journal of travel and tourism marketing
1
Journal of vacation marketing : an international journal
1
Marketing letters : a journal of research in marketing
1
Services marketing quarterly
1
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ECONIS (ZBW)
16
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1
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
2
A service failure framework of hotels in Taiwan : adaptation of 7Ps marketing mix elements
Poh Theng Loo
;
Leung, Rosanna
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
1
,
pp. 79-100
Persistent link: https://www.econbiz.de/10011876123
Saved in:
3
Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat
;
Shaheen Mansori
;
Gan, Ching Chuan
; …
- In:
Journal of global marketing
30
(
2017
)
1
,
pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
Saved in:
4
Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching
;
Ho, Ching-Wei
;
Lii, Yuan-Shuh
- In:
International journal of economics and business research
10
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
Saved in:
5
Creating positive word-of-mouth promotion through service recovery strategies
Wang, Edward Shih-tse
;
Chang, Shu-yu
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10009745747
Saved in:
6
Customer reactions to encountering consecutive service failures
Wu, Cou-chen
;
Lo, Yu Husan
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
3
,
pp. 217-224
Persistent link: https://www.econbiz.de/10009575353
Saved in:
7
Risk evaluation of group package tour service failures that result in third-party complaints
Chang, Dong-shang
;
Chung, Jenq-hann
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10009710991
Saved in:
8
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua
;
Hsu, Chin-tien
;
Lee, Wen-ruey
;
Chang, …
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
Saved in:
9
The influence of perceived justice of service recovery on affective and cognitive trust
Wang, Edward Shih-tse
;
Chen, Lily Shui-lien
- In:
International journal of services and standards
7
(
2011
)
3/4
,
pp. 278-290
Persistent link: https://www.econbiz.de/10009513452
Saved in:
10
Online auction service failures in Taiwan : typologies and recovery strategies
Kuo, Ying-feng
;
Yen, Shih-ting
;
Chen, Ling-hsiu
- In:
Electronic commerce research and applications
10
(
2011
)
1/6
,
pp. 183-193
Persistent link: https://www.econbiz.de/10009561682
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