//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
~subject:"Definition"
~subject:"Qualifikation"
~subject:"Tourism employees"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service workers"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Definition
Qualifikation
Tourism employees
Service workers
201
Dienstleistungsberufe
197
Dienstleistungssektor
50
Service industry
50
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungsqualität
36
Service quality
36
Customer service
34
Kundenservice
34
Arbeitszufriedenheit
31
Job satisfaction
31
Emotion
30
USA
29
United States
29
Deutschland
28
Germany
28
Arbeitsverhalten
26
Work behaviour
26
Customer satisfaction
24
Kundenzufriedenheit
24
Konsumentenverhalten
20
Tourismusberufe
19
Employee retention
14
Mitarbeiterbindung
14
Occupational qualification
13
Arbeitskräfte
12
Großbritannien
12
Stress
12
United Kingdom
12
Work stress
12
Workforce
12
China
11
Dienstleistung
11
Personality psychology
11
Persönlichkeitspsychologie
11
Services
11
more ...
less ...
Online availability
All
Undetermined
22
Free
1
Type of publication
All
Article
Book / Working Paper
19
Type of publication (narrower categories)
All
Article in journal
45
Aufsatz in Zeitschrift
45
Aufsatz im Buch
5
Book section
5
Case study
1
Fallstudie
1
Language
All
English
47
German
3
Italian
1
Author
All
Crinò, Rosario
4
Bonn, Mark Andrew
2
Bove, Liliana L.
2
Brady, Michael K.
2
Cho, Meehee
2
Golubovskaya, Maria
2
Goussinsky, Ruhama
2
Han, Su-Jin
2
Poddar, Amit
2
Solnet, David
2
Subramony, Mahesh
2
Alvarado, Janice
1
Autor, David H.
1
Baethge, Martin
1
Bailly, Franck
1
Baukrowitz, Andrea
1
Beatty, Sharon E.
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Bhatnagar, Kushagra
1
Birgelen, Marcel van
1
Black, Genie
1
Bowen, David E.
1
Büttgen, Marion
1
Choi, Chang Hwan
1
Chou, Cindy Yunhsin
1
Coelho, Filipe
1
Cole, Gene
1
Combes, Pierre-Philippe
1
Cowart, Kelly O.
1
Danaher, Peter J.
1
Danaher, Tracey S.
1
Dass, Mayukh
1
Dean, Dwane H.
1
Decreuse, Bruno
1
Delcourt, Cécile
1
Disse, Isabel Kittyma
1
Djaloeis, Raymond
1
Dorn, David
1
Eilert, Meike
1
more ...
less ...
Published in...
All
The journal of services marketing
9
Journal of service management
4
Journal of business research : JBR
3
Journal of service research : JSR
3
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
3
The Oxford handbook of offshoring and global employment
2
Asia Pacific journal of marketing and logistics
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of quality and service sciences
1
International journal of selection and assessment
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of international economics
1
Journal of labor economics
1
Journal of personnel psychology
1
Journal of retailing
1
Journal of service research
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
Marketing theory
1
Operations management : a strategic approach
1
Oxford bulletin of economics and statistics
1
Personnel psychology : a journal of applied research
1
Psychology & marketing
1
Service business
1
The American economic review
1
The review of economic studies
1
The service industries journal
1
Work, employment & society : a journal of the British Sociological Association
1
more ...
less ...
Source
All
ECONIS (ZBW)
51
Showing
1
-
10
of
51
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh
;
Groth, Markus
- In:
Journal of service research
24
(
2021
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10012522527
Saved in:
3
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
4
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
5
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
6
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
7
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
8
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
9
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
10
The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes
Subramony, Mahesh
;
Golubovskaya, Maria
;
Keating, Byron
; …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013325616
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->