//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
~type_genre:"Forschungsbericht"
~type_genre:"Konferenzbeitrag"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Dienstleistungsqualität
Beziehungsmarketing
143
Relationship marketing
143
Konsumentenverhalten
75
Customer satisfaction
43
Kundenzufriedenheit
43
Service quality
27
Einzelhandel
20
Retail trade
20
E-commerce
19
Electronic Commerce
19
Online retailing
17
Online-Handel
17
Brand management
16
Markenführung
16
Internet marketing
15
Lieferantenmanagement
15
Online-Marketing
15
Supplier relationship management
15
Social Web
13
Social web
13
Brand image
12
Confidence
12
Markenimage
12
Vertrauen
12
B-to-B-Marketing
9
Business-to-business marketing
9
Brand
8
Customer retention
8
Deutschland
8
Germany
8
Distribution channel
7
Innovation adoption
7
Innovationsakzeptanz
7
Kundenbindung
7
Markenartikel
7
Marketing management
7
Marketingmanagement
7
Quality management
7
more ...
less ...
Online availability
All
Undetermined
49
Free
12
Type of publication
All
Article
77
Book / Working Paper
8
Type of publication (narrower categories)
All
Forschungsbericht
Konferenzbeitrag
Article in journal
8,085
Aufsatz in Zeitschrift
8,085
Aufsatz im Buch
546
Book section
546
Hochschulschrift
329
Thesis
259
Graue Literatur
242
Non-commercial literature
242
Arbeitspapier
165
Working Paper
165
Collection of articles of several authors
99
Sammelwerk
99
Conference paper
82
Aufsatzsammlung
69
Case study
41
Fallstudie
41
Bibliografie enthalten
36
Bibliography included
36
Lehrbuch
22
Textbook
19
Konferenzschrift
18
Collection of articles written by one author
15
Sammlung
15
Handbook
14
Handbuch
14
Ratgeber
14
Reprint
14
Guidebook
13
Conference proceedings
10
Glossar enthalten
7
Glossary included
7
Festschrift
5
Fallstudiensammlung
3
Mehrbändiges Werk
3
Multi-volume publication
3
Systematic review
3
Übersichtsarbeit
3
Bibliografie
2
more ...
less ...
Language
All
English
82
German
3
Author
All
Gómez-Suárez, Mónica
2
M. S. Mahrinasari
2
Rubio Benito, Natalia
2
Veloso, Mónica
2
Villaseñor, Nieves
2
Yagüe Guillén, María Jésus
2
Abu Bakar bin Abdul Hamid
1
Aiello, Gaetano
1
Al-Ghazali, Basheer Mohammed
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Amorim, Marlene
1
Aritonang, R.
1
Ashraf, Sadia
1
Astuti, Rifelly Dewi
1
Aydın, Hatice
1
Balqiah, Tengku Ezni
1
Beduschi, Eliane Fátima Strapazzon
1
Bekdache, Salwa
1
Bera, Sasadhar
1
Bertrandie, Laura
1
Bidmon, Sonja
1
Bin Mohammed Yusoff, Rosman
1
Both, Alina
1
Bouranta, Nancy
1
Breitsohl, Jan Christian
1
Bui Nhat Vuong
1
Bunjan, Jelena
1
Bäckström, Kristina
1
Carlson, Jamie
1
Carvalho, Helena
1
Casadesús, Martí
1
Cassia, Fabio
1
Castaldo, Sandro
1
Chakraborty, Shibashish
1
Chen, Chi-Ting
1
Chrysochou, Polymeros
1
Cobelli, Nicola
1
David, Natalie
1
Deng, Xiangming
1
more ...
less ...
Institution
All
Fraunhofer-Informationszentrum Raum und Bau
1
Ludwig-Maximilians-Universität München
1
Published in...
All
The international review of retail, distribution and consumer research
7
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
3
International journal of economics and financial issues : IJEFI
3
Journal of business research : JBR
3
Journal of marketing management : MM
3
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Advances in National Brand and Private Label Marketing : Fifth International Conference, 2018
2
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
2
Business horizons
2
International journal of advertising : the quarterly review of marketing communications
2
International journal of quality and service sciences
2
Journal of service theory and practice
2
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
2
South Asian journal of management : SAJM
2
The TQM journal : the international review of organizational improvement
2
Trade perspectives in the context of safety, security, privacy and loyalty
2
AICEI proceedings
1
Advances in National Brand and Private Label Marketing : Ninth International Conference, 2022
1
Business process management journal
1
Competition and cooperation in economics and business : Proceedings of the Asia-Pacific Research in Social Sciences and Humanities, Depok, Indonesia, 7-9 November 2016, Topics in Economics and Business
1
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
1
Economics and Finance Readings : Selected Papers from Asia-Pacific Conference on Economics & Finance, 2021
1
Ethics, social responsibility and sustainability in marketing
1
Interdisciplinary management research XVI ; 1
1
International journal of retail & distribution management
1
Journal of retailing and consumer services
1
Journal of revenue and pricing management
1
New business models and institutional entrepreneurs : leading disruptive change : 6th International OFEL Conference on Governance, Management and Entrepreneurship : 13th - 14th April 2018, Dubrovnik, Croatia
1
Organizations and performance in a complex world : 26th international Economic Conference of Sibiu (IECS)
1
Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
1
Research in transportation economics
1
Research on Islamic Business Concepts : Proceedings of the 12th Global Islamic Marketing Conference, December 2021
1
Reshaping Power Dynamics Between Sustainable Growth and Technical Disruption : 6th International Conference on Economics and Social Sciences, ICESS 2023, Bucharest, Romania
1
Scientific Annals of Economics and Business
1
more ...
less ...
Source
All
ECONIS (ZBW)
85
Showing
61
-
70
of
85
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
61
Creation of consumer loyalty and trust in the retailer through store brands : the moderating effect of choice of store brand name
Rubio Benito, Natalia
;
Villaseñor, Nieves
;
Yagüe …
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 358-368
Persistent link: https://www.econbiz.de/10011629450
Saved in:
62
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
63
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
Saved in:
64
Understanding communal and individual customer experiences in group-oriented event tourism : an activity theory perspective
Carlson, Jamie
;
Rahman, Mohammad Mafizur
;
Rosenberger, …
- In:
Journal of marketing management : MM
32
(
2016
)
9/10
,
pp. 900-925
Persistent link: https://www.econbiz.de/10011612533
Saved in:
65
The branded carnival : the dark magic of consumer excitement
O'Sullivan, Stephen R.
- In:
Journal of marketing management : MM
32
(
2016
)
9/10
,
pp. 1033-1058
Persistent link: https://www.econbiz.de/10011612542
Saved in:
66
Enjoying loyalty : the relationship between service quality, customer satisfaction, and behavioral intentions in public transit
Van Lierop, Dea
;
El-Geneidy, Ahmed
- In:
Research in transportation economics
59
(
2016
),
pp. 50-59
Persistent link: https://www.econbiz.de/10011706711
Saved in:
67
Channel design to enrich customers' shopping experiences : synchronizing clicks with bricks in an omni-channel perspective, the Direct Optic case
Picot-Coupey, Karine
;
Huré, Elodie
;
Piveteau, Lauren
- In:
International journal of retail & distribution management
44
(
2016
)
3
,
pp. 336-368
Persistent link: https://www.econbiz.de/10011515906
Saved in:
68
Customer segmentation in retailing based on retail brand patronage patterns
David, Natalie
;
Schramm-Klein, Hanna
;
Rank, Olaf N.
; …
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 449-459
Persistent link: https://www.econbiz.de/10011534009
Saved in:
69
The role of the brand in driving online loyalty for multichannel retailers
Frasquet Deltoro, Marta
;
Ruiz-Molina, María-Eugenia
; …
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 490-502
Persistent link: https://www.econbiz.de/10011534118
Saved in:
70
How store attributes impact shoppers' loyalty : do different national cultures follow the same loyalty building process?
Grosso, Monica
;
Castaldo, Sandro
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 503-515
Persistent link: https://www.econbiz.de/10011534155
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->