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~subject:"Consumer behaviour"
~subject:"Social Web"
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Search: "Customer relationship management"
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Consumer behaviour
Social Web
Beziehungsmarketing
25,044
Relationship marketing
25,044
Konsumentenverhalten
8,719
Customer satisfaction
5,316
Kundenzufriedenheit
5,314
Service quality
3,846
Dienstleistungsqualität
3,844
Brand management
2,528
Markenführung
2,528
Deutschland
2,347
Germany
2,293
Kundenmanagement
2,281
Theory
2,240
Theorie
2,239
Lieferantenmanagement
2,178
Supplier relationship management
2,178
Social web
2,002
Marketingmanagement
1,886
Marketing management
1,859
Markenimage
1,846
Brand image
1,843
Electronic Commerce
1,745
E-commerce
1,618
Online-Marketing
1,560
Internet marketing
1,535
Kundenwert
1,515
Customer value
1,453
Kundenintegration
1,429
Customer integration
1,428
Vertrauen
1,350
Confidence
1,338
Einzelhandel
1,327
Retail trade
1,311
Brand
1,252
Markenartikel
1,238
Online retailing
1,209
Online-Handel
1,209
Customer service
1,147
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Han, Heesup
40
Hollebeek, Linda D.
34
Mattila, Anna S.
28
Verhoef, Peter C.
28
Loureiro, Sandra Maria Correia
26
Kumar, V.
24
Huber, Frank
23
Klaus, Philipp
20
Rather, Raouf Ahmad
20
Prentice, Catherine
19
Bang, Nguyen
18
Ahn, Jiseon
17
Herrmann, Andreas
17
Usman, Osly
17
Grewal, Dhruv
16
Khan, Imran
16
Balaji, M. S.
15
Gil Saura, Irene
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Quach, Sara
15
Rahman, Zillur
15
Schramm-Klein, Hanna
15
So, Kevin Kam Fung
15
Swoboda, Bernhard
15
Wangenheim, Florian von
15
Wong, IpKin Anthony
15
Foscht, Thomas
14
Gustafsson, Anders
14
Harrigan, Paul
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Karjaluoto, Heikki
14
Roy, Sanjit
14
Sesé, F. Javier
14
Vrontis, Demetris
14
Agnihotri, Raj
13
Bauer, Hans H.
13
Bilgihan, Anil
13
Blut, Markus
13
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Springer Fachmedien Wiesbaden
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American Marketing Association
8
IGI Global
7
Springer-Verlag GmbH
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
De Gruyter Oldenbourg
2
Haufe-Lexware GmbH & Co. KG
2
Springer Gabler <Firma>
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Bertelsmann Stiftung
1
Campus Verlag
1
Customs Co-operation Council
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutsches Forschungsinst. f. öffentl. Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
European Marketing Academy
1
F.A.Z.-Institut für Management-, Markt- und Medieninformationen
1
Fachhochschule Reutlingen / European School of Business
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fraunhofer-Informationszentrum Raum und Bau
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Friedrich-Schiller-Universität Jena
1
Galileo Press
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Graduate School of Business Administration
1
Helmut-Schmidt-Universität
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
INSEAD
1
Institut für Markt- und Distributionsforschung <Köln>
1
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Published in...
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Journal of retailing and consumer services
468
Journal of business research : JBR
385
International journal of hospitality management
170
The journal of services marketing
123
The journal of product & brand management
101
Industrial marketing management : the international journal for industrial and high-tech firms
90
The journal of brand management : an international journal
87
Psychology & marketing
81
Journal of strategic marketing
80
Journal of the Academy of Marketing Science
78
Journal of hospitality marketing & management
77
Cogent business & management
76
International journal of contemporary hospitality management
72
Journal of travel and tourism marketing
72
Asia Pacific journal of marketing and logistics
71
The service industries journal
70
Journal of retailing
66
Journal of service management
60
Marketing intelligence & planning
58
Journal of marketing
57
SpringerLink / Bücher
56
The international review of retail, distribution and consumer research
54
International journal of internet marketing and advertising : IJIMA
53
European journal of marketing : EJM
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
52
Services marketing quarterly
52
Journal of service research : JSR
51
Tourism management : research, policies, practice
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
International journal of retail & distribution management
48
International journal of electronic marketing and retailing : IJEMR
47
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
44
International journal of electronic customer relationship management : IJECRM
43
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
43
Service business
43
Business horizons
42
International journal of retail and distribution management
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
The international journal of bank marketing : IJBM
41
Journal of promotion management : innovations in planning and applied research
40
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All
ECONIS (ZBW)
9,726
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1
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9,726
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1
Customer
relationship
management
: websites analysis of the top ten consumer goods companies
Rîpa, Alexandru Ioan
;
Nicolescu, Luminița
- In:
Management dynamics in the knowledge economy
11
(
2023
)
4/42
,
pp. 352-371
Persistent link: https://www.econbiz.de/10014448679
Saved in:
2
Customer
Relationship
Management
as a Tool to Enhance Customer Loyalty with Respect to Starbucks
Jain, Mahek
-
2023
role of
Customer
Relationship
Management
(CRM) in increasing customer loyalty to Starbucks. The paper begins by defining …
Persistent link: https://www.econbiz.de/10014255370
Saved in:
3
Netflix's community relationship management : an analysis of its Facebook-USA page
Hendrikx, Alana
;
Castro, Deborah
- In:
Journal of media business studies
19
(
2022
)
2
,
pp. 108-125
Persistent link: https://www.econbiz.de/10013327937
Saved in:
4
B2B service sales on a digital multi-sided platform : transformation from value chains to value networks
Heikinheimo, Minna
;
Hautamäki, Pia
;
Julkunen, Saara
; …
- In:
Industrial marketing management : the international …
116
(
2024
),
pp. 26-39
Persistent link: https://www.econbiz.de/10014456183
Saved in:
5
Social media marketing assimilation in B2B firms : an integrative framework of antecedents and consequences
Maduku, Daniel K.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 27-42
Persistent link: https://www.econbiz.de/10014555706
Saved in:
6
Video-based sales interaction in cross-cultural B2B relationships : potential (un)desired consequences
Koponen, Jonna
;
Metsola, Jaakko
;
Salin, Lotta
; …
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 238-251
Persistent link: https://www.econbiz.de/10014555774
Saved in:
7
Incorporating direct customers' customer needs in a multi-dimensional B2B market segmentation approach
Tang, Yihui
;
Mantrala, Murali K.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 252-263
Persistent link: https://www.econbiz.de/10014555812
Saved in:
8
Customer
relationship
management
: review of technology impact and use cases
Yerpude, Samir
;
Rautela, Sonica
- In:
Digital transformation, strategic resilience, cyber …
,
(pp. 87-99)
.
2023
Persistent link: https://www.econbiz.de/10014428103
Saved in:
9
Social Listening Practices towards Social CRM and Customer Relationship Performance in the Fast-Food Industry in Sri Lanka
Gurunathasivam, S.
;
Samarasinghe, G. D.
;
Kuruppu, G. N.
- In:
Vidyodaya journal of management : VJM
9
(
2023
)
2
,
pp. 109-137
Persistent link: https://www.econbiz.de/10014384055
Saved in:
10
Role of social media technologies and
customer
relationship
management
Capabilities 2.0 in creating customer loyalty and university reputation
Shah, Syed Asim
;
Shoukat, Muhammad Haroon
;
Ahmad, …
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 344-367
Persistent link: https://www.econbiz.de/10014566978
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