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Search: "Services marketing quarterly"
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Consumer behaviour
Dienstleistungsqualität
142
Service quality
142
Konsumentenverhalten
131
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
94
Relationship marketing
94
USA
54
United States
54
Dienstleistungsmarketing
31
Services marketing
31
Dienstleistungssektor
28
Service industry
28
Brand management
24
Markenführung
24
service quality
21
Customer service
20
Dienstleistung
20
Kundenservice
20
Services
20
Emotion
19
Advertising
18
Brand image
18
Markenimage
18
Werbung
18
Higher education institution
17
Hochschule
17
Lieferantenmanagement
15
Supplier relationship management
15
customer satisfaction
15
satisfaction
15
Einzelhandel
14
Internet marketing
14
Marketing management
14
Marketingmanagement
14
Online-Marketing
14
Retail trade
14
Beschwerdemanagement
13
Complaint management
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Article in journal
131
Aufsatz in Zeitschrift
131
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English
131
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Gilboa, Shaked
4
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Moser, H. R.
3
Vilnai-Yavetz, Iris
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Choi, Beom Joon
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Services marketing quarterly
131
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ECONIS (ZBW)
131
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Wanted : contagious gameday staff : testing the effect of smiling on fan responses
Larson, Brian V.
;
Jensen, Ricard W.
;
Wang, Yawei
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 71-79
Persistent link: https://www.econbiz.de/10011486819
Saved in:
72
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
73
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
74
Relating hedonism and business context to customer appearance
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 141-155
Persistent link: https://www.econbiz.de/10011537846
Saved in:
75
The effect of online word-of-mouth on risk assessment for an experience service as price acceptability changes
Liang, Wai Ki
;
Corkindale, David
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 156-170
Persistent link: https://www.econbiz.de/10011537847
Saved in:
76
The impact of services brand personality on consumer-brand relationship quality
Ghantous, Nabil
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
Saved in:
77
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
78
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
79
The pursuit of social recognition through luxury service brands
Strombeck, Stephen D.
;
Shu, Shih-Tung
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 241-254
Persistent link: https://www.econbiz.de/10011628465
Saved in:
80
VISUALSCAPE : a scale to measure visuel experience in retailing
Bagdare, Shilpa
;
Roy, Subhadip
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 272-287
Persistent link: https://www.econbiz.de/10011628472
Saved in:
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