Wanted : contagious gameday staff : testing the effect of smiling on fan responses
Year of publication: |
April-June 2016
|
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Authors: | Larson, Brian V. ; Jensen, Ricard W. ; Wang, Yawei |
Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 37.2016, 2, p. 71-79
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Subject: | Service marketing | smiling | sport marketing | Sportmarketing | Sports marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsmarketing | Services marketing | Profisport | Professional sports |
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